Job Description
Account Manager
Join a legacy! Millcraft Paper Company, with over 100 years of excellence, is seeking a driven and motivated individual to join our team of Account Managers. We are seeking a Account Manager with proven experience in the field, actively engaging with prospects and generating leads through cold calling. The ideal candidate will have hands-on experience driving sales through direct outreach and relationship-building with potential clients.
In this role, you will be responsible for developing and maintaining strong customer relationships, identifying their business needs, and offering tailored product and service solutions. From office products like paper and envelopes to specialized packaging supplies and cutting-edge equipment, we serve a broad range of industries, including food and beverage, e-commerce, and garment decorating. Our Account Managers lead customer engagements, uncovering opportunities and collaborating with internal specialists to deliver exceptional results.
ESSENTIAL FUNCTIONS:
- Cultivate strong client relationships by understanding their needs and delivering bespoke solutions
- Drive profitable growth by presenting and promoting our products and services
- Serve as a liaison between clients and internal resources, ensuring seamless communication and resource allocation
- Provide expert guidance to Customer Services Representatives, ensuring adherence to quality standards and customer specifications
- Lead new business acquisition efforts through proactive prospecting and networking, leveraging various channels including social media
- Gather and provide valuable feedback from clients to enhance service offerings and product development
- Maintain accurate records of customer information, sales activities, and business opportunities
- Prepare compelling presentations, proposals, and price quotations, demonstrating the value of our solutions effectively
- Foster collaboration across functional units to optimize operational efficiency and customer satisfaction
- Contribute to the development of actionable solutions and best practices through feedback and collaboration
QUALIFICATIONS:
- Proven expertise in sales promotion and business development
- Strong knowledge of the paper, packaging, or related industries preferred
- Demonstrated experience managing customer relationships and driving new business
- Exceptional verbal and written communication skills, with a polished and professional demeanor
- Highly responsive, proactive, and dedicated to providing outstanding customer service
- Strong negotiation skills and the ability to influence and persuade stakeholders.
- Excellent organizational, time management, and follow-up skills, with the ability to focus on achieving goals
- High proficiency in Microsoft Office Suite, especially PowerPoint; ERP and CRM system experience is a plus
- Ability to create presentation-ready, polished written materials that are effective and aesthetically pleasing
- Self-motivated, disciplined, and driven to succeed, with a high level of accountability and engagement
EDUCATION AND EXPEREINCE:
- Bachelor’s degree in business or a related field is preferred
- 3-5 years of experience in sales, ideally in the paper, packaging, or related industries
ADDITIONAL REQUIREMENTS:
- Frequent travel is required to visit customers and prospects
- Must meet the physical demands of the position, including sitting for extended periods, walking, bending, and more
WORK ENVIRONMENT:
- Work is performed in office settings and at customer locations, with occasional exposure to noisy environments
- Office settings include carpeted and tiled areas, while operations environments may feature concrete floors and moderate-to-loud noise levels
Millcraft Paper Company is an Equal Employment Opportunity (EEO) employer, committed to providing equal opportunities for all employees and applicants. We comply with applicable laws regarding nondiscrimination and employment eligibility verification.
COMPENSATION AND BENEFITS:
This is a full-time exempt position. Compensation is competitive and commensurate with experience. Millcraft offers a comprehensive benefits package, including medical, dental, vision, health savings accounts, life insurance, PTO, a retirement plan, and more.
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