Job Description

Position Summary

We are seeking an enthusiastic and results-driven Sales Consultant to join our team. The ideal candidate will have a passion for health and wellness, excellent communication skills, and a proven track record in sales. As a sales consultant, you will be responsible for driving membership and package sales, promoting our services, establishing strategic partnerships and relationships with local businesses to support customer acquisition and business development. This position is primarily responsible for customer-facing relationship nurture and all things visible and behind the scenes to do so, creating a positive energy to evolve culture, raise brand awareness, continually funnel customers into membership pipeline, convert leads into new business, build vendor and community partnerships, drive value to customers, and satisfy the purpose of MOOV in the community. The specific responsibilities and qualifications for this position will be established and communicated by the Studio Manager based on the needs of the company and in alignment with Executive Leadership.

Essential Duties and Responsibilities

Essential Job Functions: The following section contains representative examples of job duties that might be performed in positions allocated to this job class. MOOV Health and Wellness is a dynamic organization, and the environment can be fluid. Roles and responsibilities may be altered to accommodate changing business conditions and objectives, as well as to tap into the skills and experience of its employees. Accordingly, employees may be asked to perform duties that are outside the specific work that is listed. This is not an exhaustive list of all duties that any position may perform if essential job responsibilities are consistent with the work as described. Performance standards developed for incumbents allocated to this job class may also contain relevant job content information and are referenced hereto.

Sales and Client Acquisition

Proactively reach out to potential clients via phone, email, and in-person interactions to generate new leads and sales.

Conduct MOOV tours, explain the benefits of our services and modalities, and guide potential clients through membership and service options.

Actively sell memberships, packages and wellness services including upselling on products, services, supplements and clinical services

Handle all administrative duties related to sales including process payments, scheduling appointments and cross-selling services

Track sales performance and meet or exceed weekly sales targets and quotas.

Active field-level outreach to businesses, referral sources, and other target audience markets.

Establish relationships with key members of the local community to support partnerships and sales channels

Build and maintain a community events calendar

Collaborate with community organizations, vendors, and partners to identify opportunities for collaboration and mutually beneficial partnerships, in tandem with Studio Manager

Coordinate and routinely attend community events to network, promote the business, and build relationships (including paid partnership/sponsorship groups such as Chambers of Commerce)

Collaborate with internal teams to align community and vendor initiatives with business goals and objectives.

Collaborate with management on promotional strategies to boost in-studio sales and service enrollment

Organize studio related events, workshops and member appreciation days in collaboration with studio manager to build client trust and loyalty

Address customer retention and re-engagement tactics

Establish relationships with local companies to offer corporate wellness programs or studio memberships as part of their employee benefits. Maintain a current database of community organizations, vendors, and partners, including contact information, contracts, tracking, reporting, and relevant documents.

Stay informed about industry trends and best practices related to community and events.

Marketing and Client Engagement

Brand ambassador and asset management always

In collaboration with Studio Manager, develop and implement campaigns and promotions to attract new clients, partners, and community members.

Develop and maintain relationships with existing members to encourage renewals, referrals, and upselling opportunities.

Provide personalized recommendations to clients based on their health and wellness goals.

Utilize online activity listening tools to monitor industry trends, customer sentiment, and competitor activities

Customer Experience

Serve as the main point of contact for customers, building strong relationships and ensuring exceptional customer experience.

Proactively engage with customers to understand their needs, provide support, and address any concerns or issues.

Service recovery to ensure member advocacy and issues are resolved timely and effectively

Post-service follow up calls and online review promotion

Continuously monitor customer feedback and reviews and take appropriate actions to enhance customer satisfaction.

Collaborate with cross-functional teams to streamline processes and improve customer experience throughout the customer journey.

Identify opportunities to personalize and customize services or offerings based on individual customer preferences and needs.

Provide product or service demonstrations and training to customers, ensuring they have a clear understanding of how to maximize value.

Regularly communicate with customers to share updates, new offerings, and relevant industry information.

Identify opportunities to upsell or cross-sell additional products or services to existing customers based on their needs and preferences.

Stay up to date with industry trends, best practices, and innovations related to customer experience to continually enhance service quality.

Resolve customer escalations promptly and effectively, ensuring customer satisfaction and retention.

Performs related duties as required.

Job Qualifications

MINIMUM JOB QUALIFICATIONS: The following section contains representative examples of competencies and job qualifications directly related to successful performance in the position. The categories are broad, reflecting minimum requirements. It is not intended to be an exhaustive list of all possible requirements nor does it include general competencies, expectations and/or skills that are universally applicable to the work but are not critical for recruitment purposes or to overall job performance.

Education/Work Experience Requirements

Minimum Required Qualifications:

High School Degree

3+ years Marketing or Sales experience

1+ years Retail or Hospitality experience

Preferred Qualifications:

Bachelor’s Degree (or equivalent)

Competencies (Knowledge/Skills/Abilities):

Understanding of key sales and marketing foundational principles

Knowledge of social media engagement methodologies to work with target customer base

Excellent verbal and written communication skills

Exceptional presentation delivery

Competency in contract and vendor agreement negotiation

Organized, accountable, and able to self-manage workload with respect to key priorities.

Demonstrates high emotional intelligence

Produces consistent results and meets business goals

High say: do ratio

Works well within teams and individually

Ability to influence, persuade, and win others over to achieve business goals

Operates with integrity, transparency, and

Licensure/Certification

Physical/Mental Job Requirements:

See attached Physical/Functional Job Requirements

Working/Environmental Conditions

See attached Physical/Functional Job Requirements

SECURITY ACCESS: CONFIDENTIAL INFORMATION

Incumbents may have access to confidential patient, customer, employee and/or organizational information as it applies to their job responsibilities and must comply with the terms of Vituity policies in protecting that information.

STANDARD PRECAUTIONS STATEMENT

Uses Standard Precautions including personal protective equipment for anticipated contact with blood or other potentially infectious materials.

VALUE BEHAVIORS

It is essential that incumbents be able to support the values of the MOOV and interact effectively with physicians, health coaches, patients, customers, visitors, and staff. Each employee is expected to demonstrate a commitment to service, values, compliance, and professionalism through appropriate conduct and demeanor at all times.

Compassion: Empathy, care, and respect for everyone

Ownership Energy: Positive, Accountable, Nimble, and Growth mindset

Trust: Center of meaningful relationships built on integrity & transparency

Innovation: Creative problem solving and transformation to bring about lasting change.

Courage: We are bold and courageous in our journey, bravely standing up for beliefs, change agency, and fearless leadership

MOOV Mission: Improve the lives of all MOOVRs through courageous goals, curated plans, and community.

Job Type: Part-time

Pay: $20.00 per hour

Expected hours: 10 – 40 per week

Compensation Package: