Inside Sales Manager

Job Description

Job Overview
As an inside sales associate with Sterling Distributors, you will work cooperatively with other members of the distribution team to grow existing customers, create new opportunities and exceed customer expectations by focusing on their needs.

Responsibilities
· Expected to increase sales and average order size by cross-selling, upselling and offering promotional items

· Requires making 75+ calls, meeting revenue and gross profit goals

· Generate new and repeat sales by providing product and technical information in a timely manner

· Recommend alternate products based on cost, availability or specifications

· Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles

· Excellent follow up on inquiries by answering alarms set in our client/prospect database.

· Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints

· Communicate to the purchasing department unexpected increase or decrease in demand for products

· Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software

· Demonstrate integrity and ethical standards

· Accuracy and attention to detail

· Present a professional image at all times

SUPERVISION RECEIVED:

· Supervised by sales supervisor (Team Leader).

IMPORTANT CHARACTERISTICS FOR STERLING SUCCESS:

· Effective listening, communication (verbal and written)

· Basic problem-solving and analytical ability

· Comfortable in fast-paced environment

· Able to handle difficult customers with diplomacy and tact

· Manages time effectively and adapts quickly to changing priorities

· Able to focus on one thing

· Able to perform basic math

· Team player who can work productively with wide range of people

· Able to work independently

· Capable of following written instructions and documented procedures

· Above average organizational skills

Pay is base plus commission:

$40,000 is the base

Job Type: Full-time

Pay: $40,000.00 - $100,000.00 per year

Shift:

• 8 hour shift

Supplemental Pay:

• Bonus opportunities
• Commission pay

Work Location: In person

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