Job Description
Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.
As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees.
If you are ready to take on challenges, demonstrate your problem-solving skills, and genuinely care about providing exceptional service, we invite you to join our team at Express Flooring.
The primary objective of the Inside Sales Specialist is to be a direct representative capable of making sound decisions on behalf of Express. This individual is responsible for generating additional sales through follow-up on unclosed sales appointments and reducing cancellations (Customer Saves) . This person will also handle and manage through escalated sales related issues and ensure a timely resolution. This position will interact with various departments including sales, operations, order entry and call center representatives. This person will drive the achievement of stated goals and ensure program success with a high sense of urgency and focus on incremental revenue generation.
Major Duties and Responsibilities:
- Contact all unsold leads to close incremental sales
- Monitor and review every cancellation that comes through daily; work with customers to save
- Attain Command Center sales goals and revenue objectives
- Perform reselections when needed remotely or schedule appointment for Sales person to return
- Share best practices with other Command Center personnel
- Assist with follow-up calls, emails, and texts to "unclosed" appointments to see if they are still interested
- Re-sell customers wanting to cancel their contract
- Updates daily Sales Reporting
Knowledge and Skills:
- 3+ Years of combined Inside Call Sales and Customer Service experience. Call Center experience preferred.
- Proficient in MS Office skills, including Outlook, Word, Excel and Teams. CRM Experience a Plus. Operate basic office equipment (copier, printer, scanner, etc.)
- Attendance and punctuality are requirement of this position.
Job Type: Full-time
Salary: $50-55k annually plus commission
Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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