Job Description
Work is Sweet!
'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service.
See's is a leader in the confectionary industry with over 250 retail shops across the USA. We are seeking friendly, enthusiastic individuals who are passionate about providing great customer service.
Job Description Summary:
This position is responsible for meeting territory sales goals; insuring superior service to See's customers through the supervision of assigned Retail and Quantity Discount locations within a specific territory; and insuring that all operational aspects of locations function smoothly, efficiently, and in accordance with established policies and procedures.The pay range for this position at commencement of employment is expected to be between $75,000- $90,000; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
Job Description:
Position Responsibilities
- Directly responsible for the supervision and development of Shop Managers, Asst. Managers, and Lead Associates within a territory including recruiting, selection, hiring, training and development of Shop Management; performance management and evaluation; and progressive disciplinary action when needed. When appropriate, manages within established Union contract guidelines. Indirectly responsible for all other shop personnel.
- Identifies and develops internal candidates for Area Managers, Shop Managers and Assistant Managers.
- Communicates territory goals and supervises efforts to achieve sales goals and increase sales volumes; provides direction to shop personnel on selling techniques, customer service, visual merchandising, new product introductions and promotions and Quantity Discount related programs.
- Reviews, assesses and analyzes monthly financial statements to identify opportunities. Uses available reports to identify trends, problems and growth opportunities.
- Ensures that employees within the assigned territory are in compliance with all shop operational guidelines including organizational standards, product management, safety and loss prevention.
- Maintains a plan of action for fast, friendly customer service. Resolves customer complaints as needed. Supports Shop Managers, Assistant Managers and Sales Associates, as needed.
- Communicates various goals to the shop management team including sales and shop expenses, and coaches accordingly for the attainment of weekly, monthly, and annual goals.
- Allocates budgeted hours and continuously monitors results. Prepares shop schedules to appropriate levels and within legal guidelines. Provide guidance on scheduling/staffing in certain situations.
- Communicates and coordinates with Regional Sales Manager regarding issues pertaining to customer service and Loss Prevention violations. Participates in investigation of losses; reviews and consults with Regional Sales Manager and Human Resources on disciplinary action.
- Develops action plans with Shop Managers to correct problems and oversee the implementation of company policies and procedures.
- Maintains a plan of action for shop cleanliness, ensuring shops are maintained according to corporate guidelines for cleanliness and appearance, monitors shop equipment, territory maintenance and janitorial requirements.
- Ensures that all territory human resource, payroll, and shop paperwork is accurate and submitted to Shop Operations, Sales Audit, Payroll, and Human Resources according to guidelines.
- Maintains shop visit schedules to ensure all shops within territory are provided adequate, on-site supervision.
- Ensures that all shops are in compliance with all Safety Program guidelines including accident prevention, reporting, investigations and resolution, Emergency Action Plan, and hold-up procedures.
- All See’s staff must be committed to the company’s core principles and workplace values, including a demonstrated commitment to diversity and inclusion.
Minimum Qualifications:
- Three to five years’ experience in management of multiple retail outlets.
- Proven excellent management, communication, and sales skills including providing leadership and motivation to employees.
- Valid driver’s license and acceptable driving record required.
- Physical ability to carry out the essential functions of the job, including: driving, standing and/or walking for extended periods, lifting up to 25 pounds frequently.
The total compensation package for this position may also include other elements, in addition to a full range of generous medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
See's is an EOE
See’s will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).
See’s will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).
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