Job Description
At Stanley Martin Homes, we believe our team makes the difference in everything we do. That’s why we live by our four values:Our Team Makes the Difference
Succeed with knowledgeable, driven, and dedicated people working together
We Are Homebuyer Focused
Keep our customers and their satisfaction central to all that we do
We Have a Passion for Excellence
Strive to keep improving with our focus on the Stanley Martin Way
We Do the Right Thing
Act with the highest standards of integrity, every day
Stanley Martin Homes was ranked #12 Largest Private Company in the Greater Washington area by the Washington Business Journal. This achievement highlights Stanley Martin’s growth and success as well as its commitment to its team members and company culture.
The New Home Consultant (NHC) is responsible for playing a key role in the initial internet-based home search of potential Stanley Martin home buyers. The NHC is often the first experience a homebuyer has with Stanley Martin and the role is responsible for capturing and converting internet customer traffic into appointments with our Neighborhood Sales Managers who will continue the sales and contracting process.
Responsibilities and Duties:
- Use customer-focused sales skills to convert online (and phone) leads from various sources to neighborhood appointments by investigating needs and providing relevant product and neighborhood information
- Tracking and updating of lead data including, but not limited to, contact information, home buying preferences, neighborhoods of interest, marketing sources through CRM software
- Continue to engage and nurture unresponsive leads to appointment and sale conversion in accordance with the Stanley Martin cadence
- Work with NSMs to follow up on lead appointments and assist in closing and/or problem solving when necessary
- Participate in re-engagement efforts (surveys, phone-a-thons, text-a-thons, etc.) for both leads and stalled neighborhood traffic units to drive incremental sales
- Work with marketing and divisional sales to stay up to date on neighborhoods, products, and promotions
- Audit and work with Corporate marketing to improve the website listings for every neighborhood and product
- Assist Neighborhood Sales Managers (NSMs) in identifying and updating accurate StanleyMartin.com neighborhood information
- Attend sales meetings and other status calls with sales leadership to review lead feedback and conversion information as needed
- Represent the company professionally in all interactions with potential customers and home buyers
- Complete all other duties as assigned by manager
- Adhere to company safety standards and help promote a safe working environment
- Adhere to and promote the Mission, Vision, and Values of Stanley Martin
- Team player with a positive attitude
- Attention to Detail
- Knowledge of MS Office and CRM experience a plus
- Organizational Skills
- Positive Attitude
- Strong Communication Skills (written and verbal)
- Strong understanding of the sales process
- Knows how to respond to objections and keep the sales process moving
- Problem-solving skills
- College degree preferred
- Sales experience, lead management or online sales
- Access to competitively priced, high-quality health care options through Aetna, MetLife and VSP, along with employer-paid ST and LT disability, basic life and AD&D insurance (including employee-paid and Aflac supplemental options)
- Plan for the future by investing in a 401(K), with up to $5K employer match, invest even more with our Health Savings Account (HSA)
- Put your family first with benefits, including 2 weeks of paid parental leave and a Flexible Spending Account (FSA) for dependent care
- 12 weeks of paid maternity leave through our Short-Term Disability Plan
- Receive well-rounded wellness benefits, including access paid annual subscription to Calm, free and low-cost mental health resources and support services through our Employee Assistance Program
- Continue your education with tuition and certification reimbursement
- Rest and relax with 15 days of vacation (increases with tenure) and 6 days of paid sick leave
- Protect yourself from identity theft or travel mishaps with our no-cost coverage
- Receive great discounts on buying a Stanley Martin home and discounts with our partners in mortgage and title services as well as cell phone service through Verizon
- Get access to your paycheck early with an advanced pay option through Dayforce Wallet
- Support local charities that are important to you through our Giving Back Program; with up to $250 match, 8 hours leave and more
Stanley Martin expanded into Northern Virginia in 1971, Charlottesville, VA in 2013 and both Richmond, VA and Raleigh, NC in 2014. In 2017, Stanley Martin joined the Daiwa House Group, which provided the opportunity to expand into Atlanta, GA and Charleston, SC in 2018 and again in 2020 into Columbia, SC and Charlotte, NC among other metro areas on the east coast. We are proud of our 50+ years of success and look forward to helping homebuyers find their dream home every day.
To hear from our current team members about why they love working at Stanley Martin, click here.
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