Job Description
Overview:
We’re looking for a someone with a proactive problem solving mindset and who can adapt swiftly to market changes. This role requires motivating remote teams while ensuring accountability. As a direct report to the Chief Revenue Officer (CRO), you will be the cornerstone in sculpting the Account Management function and elevating the customer journey to new heights. Your mission: to forge enduring bonds with key clients, craft win-win deals, and keep your finger on the pulse of industry trends, positioning HR Acuity as a market trailblazer. Effective communication across platforms and collaboration with other departments are essential. Your leadership will be pivotal in shaping HR Acuity’s success!
About Us: HR Acuity® is the leader in employee relations and investigation solutions. At our core, we help organizations standardize how employee-related events are investigated, documented, and reported. Our disciplined and predictive approach to managing workplace issues helps our clients/partners build trusted, inclusive cultures where employees feel safe.
Why work here? Working at HR Acuity® means being part of an inclusive, diverse culture. You’ll work alongside people who are passionate about thinking creatively, acting quickly and letting the best ideas drive innovation for our Fortune 500 clientele. As part of the HR Acuity team we encourage you to #BeBold to try new things and give you the tools to #WorkSmarter so that we can be #BetterTogether. If being part of the growth story in a start up environment excites you we'd love to chat!
Fair Culture Warning:
Clickhereto learn more about our values and benefits
The Opportunity:
Benefits:
Are you ready to lead the way in account management and customer success? HR Acuity is on the lookout for a seasoned leader with a dual mastery in Account Management and Customer Success. If you bring prospect sales experience to the table, consider it a valuable bonus. If you have experience leading Account Management/Customer Success teams and has dynamic leadership, stellar communication, strategicnegotiation, and sharp analytic skills we'd love to speak with you.
We’re looking for a someone with a proactive problem solving mindset and who can adapt swiftly to market changes. This role requires motivating remote teams while ensuring accountability. As a direct report to the Chief Revenue Officer (CRO), you will be the cornerstone in sculpting the Account Management function and elevating the customer journey to new heights. Your mission: to forge enduring bonds with key clients, craft win-win deals, and keep your finger on the pulse of industry trends, positioning HR Acuity as a market trailblazer. Effective communication across platforms and collaboration with other departments are essential. Your leadership will be pivotal in shaping HR Acuity’s success!
About Us: HR Acuity® is the leader in employee relations and investigation solutions. At our core, we help organizations standardize how employee-related events are investigated, documented, and reported. Our disciplined and predictive approach to managing workplace issues helps our clients/partners build trusted, inclusive cultures where employees feel safe.
Why work here? Working at HR Acuity® means being part of an inclusive, diverse culture. You’ll work alongside people who are passionate about thinking creatively, acting quickly and letting the best ideas drive innovation for our Fortune 500 clientele. As part of the HR Acuity team we encourage you to #BeBold to try new things and give you the tools to #WorkSmarter so that we can be #BetterTogether. If being part of the growth story in a start up environment excites you we'd love to chat!
Fair Culture Warning:
This is an “All-in Zone”Everyone from our woman-owned CEO and founder to each individual team member embraces our #All-in mindset. We stop at nothing to hit our goals and move at the speed of ER, but don’t worry, we like to have a lot of fun doing it. If this sounds like you keep reading…
Clickhereto learn more about our values and benefits
- Inspire and Drive Accountability:
- Motivate and inspire your team, ensuring they remain focused on results.
- Hold remote team members accountable for their performance.
- Coaching and Skill Development:
- Provide coaching, guidance, and training to help team members achieve their goals.
- Continuously elevate the team’s skillset.
- Performance Monitoring and Analysis:
- Conduct weekly 1:1 sessions to track progress and drive accountability.
- Continuously assess performance using key indicators (KPIs) such as revenue growth, net revenue retention (NRR), loss prevention, risk identification, and customer health.
- Strategic Forecasting:
- Accurately forecast revenue and anticipated losses within a specified period.
- Customer Success Process:
- Develop and execute a strategic, scalable Account Management/Customer Success process.
- Aim to achieve targets and enhance customer retention and expansion.
- Relationship Building:
- Cultivate strong, enduring relationships with both external customers and internal stakeholders.
- Market Awareness:
- Stay informed about competitive landscapes and industry trends.
- Team Expansion:
- Recruit new team members to support organizational growth.
- Collaboration Across Departments:
- Collaborate on shared goals with cross-departmental teams.
Qualifications and Experience:
- Decade of Leadership: 10 years of leadership experience at least 3 in high growth SaaS organizations, you’re ready to steer the ship.
- Background managing both Account Management and Customer Success is a must have, prospect sales experience is a plus.
- Trust-Based Relationships: You have the unique ability to cultivate relationships rooted in trust and diligence, leading to triumphant outcomes for both the team and the company.
- Influential Communication: Your communication skills are unparalleled, with the ability to engage, present, and sway across all organizational levels, up to the executive and C-level.
- Product and Service Savvy: You’re known for your ability to clearly define and communicate the unique qualities of products and services.
HR Acuity is calling for a candidate who is not just looking for a job, but a mission. A mission to:
- Ignite Excellence: Stir passion and drive in your team, leading them to surpass expectations.
- Navigate Challenges: Skillfully maneuver around obstacles, guiding issues to a successful resolution.
- Innovate Solutions: Apply creativity to unravel complex challenges with ingenious solutions.
- Empathize and Connect: Demonstrate deep empathy and understanding in every interaction.
- Thrive in Dynamism: A fast-paced environment is where you shine, eager to keep up with the speed of innovation.
Compensation:The pay range for this position is expected to be between 250,000 to 300,000 however, base pay offered may vary depending on multiple individualized, non-discriminatory factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other incentive compensation opportunities in the form of discretionary annual bonus or commissions, and equity. Additionally, full-time employees are eligible to participate in our comprehensive benefits program, including health and wellness benefits, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time.
Benefits:
-
Stay healthy and happy with our comprehensive medical, dental and vision plans.
- You can also choose from FSA or HSA options to suit your needs.
- Save for your future with our 401K plan that matches your contributions.
- Enjoy paid leave for various life events, such as sickness, disability, or parenthood.
- Own a piece of the company with our #Allin Shares Program.
Perks:
- Take a break from work with our unlimited PTO policy to refresh and recharge.
- Company paid holidays, birthday day off, closed 4th of July week and December holiday week, half day summer Fridays* and half day first Fridays*, and 8 hours of volunteer time.
- Own a piece of the company with our #Allin Shares Program.
- Earn extra cash by referring qualified candidates to join our team.
- Access professional and personal support through our employee assistance program.
- Work from anywhere with our remote work environment that fosters collaboration and creativity. *
- Join a fun and energetic team that values your suggestions and new ideas.
- Receive a competitive salary and meaningful opportunities for growth.
Learning and Development
- Onboarding: Learn the basics of your role, the company culture, and the expectations from your manager and team. Get familiar with the tools, systems, and processes that you will use in your daily work. Receive feedback and guidance from your mentor and peers.
- Manager training: Develop the skills and competencies to lead, motivate, and empower your team. Learn how to communicate effectively, delegate tasks, set goals, provide feedback, and resolve conflicts. Enhance your emotional intelligence, coaching, and mentoring abilities.
- Leadership training: Grow your leadership potential and influence within the organization. Learn how to inspire and align others with the company vision, mission, and values. Strengthen your strategic thinking, decision making, and problem-solving skills. Expand your network and collaboration with other leaders across functions and levels.
- Industry training: Stay updated on the latest trends, best practices, and innovations in the Employee Relations industry. Gain insights from experts and thought leaders in the field. Apply your learning to improve your performance, quality, and efficiency.
- Based upon business needs
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