OFFICE AUTOMATION SPECIALIST II

Requisition No: 825062

Agency: Environmental Protection

Working Title: OFFICE AUTOMATION SPECIALIST II - 37010448

Pay Plan: Career Service

Position Number: 37010448

Salary: $37,500

Posting Closing Date: 04/04/2024

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Office Automation Specialist II

State of Florida

Department of Environmental Protection

OPEN COMPETITIVE

Our Organization and Mission:

The Florida Department of Environmental Protection (DEP) is the state’s lead agency for environmental management and stewardship – protecting our air, water and land. The vision of DEP is to create strong community partnerships, safeguard Florida’s natural resources and enhance its ecosystem.

The Work You Will Do:

DEP’s Office of Technology and Information Services (OTIS) is currently recruiting for an Office Automation Specialist II position. This is a technical position that provides first-level contact, problem resolution, and technical assistance on software, hardware, communications, network printers, and servers for the agency. The incumbent of this position will represent OTIS and must be helpful, cooperative, polite, respectful, and courteous at all times in the interactions with customers.

The Difference You Will Make:

As a first-level representative of OTIS, you will assist customers and provide technical assistance on a variety of desktop support issues.

How You Will Grow:

DEP encourages its employees to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly. OTIS has an extensive training program, including courses and certifications, that provide staff with the ability to build upon existing skills and remain current on job-related information technologies. Examples of certifications you could earn include:

• CompTIA A+, Security+, Network+
• Certified Information Systems Security Professional (CISSP)
• PMP®; ScrumMaster
• Florida Certified Public Manager (CPM)
• GISP® (Certified GIS Professional)
• Microsoft Certified DevOps Engineer, Azure Solutions Architect
• Oracle Certified Professional

Where You Will Work:

This position is in Florida’s capital city, Tallahassee, which islined with rolling hills, oak trees, and canopied roads. Tallahassee is a mid-sized city in the heart of Florida’s Big Bend that combines old world charm with a modern pace of life. Home to two major universities as well as a community college and state government, Tallahassee is a highly desirable location for both those seeking their first job or those ready to enter the next exciting chapter in their career.

This is an on-site position.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Pay: $37,500

Your Specific Responsibilities:

Employees of OTIS are required to demonstrate total commitment to outstanding customer service. This includes, but is not limited to, acting in a responsive, professional, and courteous manner at all times with the employees, customers, and public we serve, as well as performing related work as needed and specified to carry out the goals of the agency.

Specific duties and responsibilities include:

• Resolve user-reported problems as expertise permits using available tools and following procedures. Support and respond to all service calls and maintain communications with customers throughout the problem resolution process. As needed or appropriate, escalate problems following established procedures.

• Provide troubleshooting and technical support via phone, web-based tools, and email. Support includes, but is not limited to providing routine technical assistance to users for system use, account administration, outage reporting, bug reporting, availability, information assurance, use of web browsers, and use of desktop equipment. Identified bugs or other technical problems that cannot be resolved without system modification or extensive technical research shall be logged and routed to Desktop Support or the appropriate system team. Monitor Service Desk ticketing system ensuring that the customer’s request is resolved and customer is informed of the status of their problem according to the service level agreement.

• Employee is expected to identify and meet the needs of customers in order to provide excellent customer service. Employee should be helpful, cooperative, polite, respectful and concerned at all times in the interactions with customers when representing the Department or the State. This position serves as a customer service representative on behalf of this division when interacting with customers through all communication media, as well as when responding to incident/request for service desk services.

• Perform other related tasks as requested.

• Attendance is an essential function of this position.

Required Knowledge, Skills, and Abilities:

• Knowledge of computer operations, hardware, procedures, and systems.
• Skilled in the use of computer devices, printers, and scanners.
• Working knowledge of a range of diagnostic utilities.
• Application support experience.
• Ability to be flexible and adaptable regarding learning and understanding new technologies.
• Ability to communicate information effectively both verbally and in writing.
• Ability to work both independently and in an open team, collaborative environment.
• Ability to provide excellent customer service.
• Skilled in the use of Microsoft Office suite of applications.

Required Qualifications:

• Experience in troubleshooting and providing technical support
• Knowledge of and experience in the use of Microsoft Office suite

Preferred Qualifications:

• Experience working in a service desk environment

Other Job-Related Requirements for this Position:

POSITION OF SPECIAL TRUST REQUIREMENT:

This position is designated as a Position of Special Trust in accordance with DEP-422 (Positions of Special Trust or Responsibility). Any applicant being considered for employment must successfully complete a Level 2 State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.

DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferrable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses:

HR_VeteransPreference@dep.state.fl.us

HR_ER@dep.state.fl.us

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.