Job Description

Role: Application Support Specialist

Location: 100 Cambridge Street, Boston, MA (Onsite)

Hours per Week: 37.5

Position Summary:

The Executive Office of Energy and Environmental Affairs (EEA) is seeking an Application Support Specialist that will be part of a support team, providing technical assistance and support for end users with the operation and functionality of custom web build platforms currently used within the specific agencies/programs

Top requirements

Minimum BA/BS with 2+ years of professional IT experience
Proven problem-solving skills
Strong experience with problem solving skills
Excellent written and oral communication skills
Working knowledge of Microsoft Office Suite
Exposure to the following technologies is a plus:

Primary Responsibilities

Provide expertise and technical knowledge about a web application or suite of web applications
Answer queries and resolve issues with custom software applications and escalate or close tickets as necessary
Able to interpret and appropriately triage IT issues reported by users
Respond to email messages for customers seeking help and provide on-call tech support
Ask questions to determine nature of problem
Walk customer through problem-solving process
Train users on specific applications and document creation
Maintain, troubleshoot, resolve issues/bugs as they arise and ensure timely resolution
Develop test cases and scenarios to pinpoint the root cause of product bugs
Work closely with the development and business analyst team and assign tickets accordingly to project team
Ability to work with cross-functional teams
Ability to juggle multiple projects simultaneously
Great analytical, critical thinking and problem-solving abilities
High attention to detail
Exhibit excellent verbal and communication skills
Learn new technologies if requested

Job Type: Contract

Pay: $25.00 - $30.00 per hour

Expected hours: 38 per week

Experience level: