Job Description

Account Coordinator
Department: National Accounts
Reports To: Account Manager

Position Purpose:
Following company guidelines and policies, the Account Coordinator will partner with the Account Manager, to create positive customer experiences by building strong customer and service partner relationships, exceeding service level expectations, and maintaining a positive can-do attitude.

Job functions and duties
(Other duties may be assigned)

Manage assigned customers and make sure that all services meet customer expectations.
Handle any escalated issues and involve the Account Manager on service calls that fall short of the expectations.
Responsible for customer deliverables including reports, projects, daily tasks, and customer communication.
Ensuring profitability by maintaining accurate pricing for each customer is being used for invoices/quotes and that invoices are being billed in a timely manner.
Acquire and retain a working knowledge of all in-house and 3rd party software utilized for WO# management.
Utilize third-party web-based applications to provide updates for the customers.
Occasionally give directions to the call center team during after hours
Provide support and training to all internal departments including but not limited to the Call Center, Building Automation Services, Accounting/Billing, and Sales Team

Qualifications:

Education and Experience

Outstanding written and verbal communication skills
Ability to collaborate with other teams, departments, customers, and subcontractors.
Excellent data management skills, including proficiency of Microsoft Office products.
Ability to multi-task and prioritize multiple responsibilities, conflict resolution skills, and time management.
Excellent Customer Service skills with a sense of urgency and as a member of a team.
Ability to solve problems and work with little direction.

Other Abilities & Skills:

Effectively present information and respond to questions from internal and external clients.
Calculate and work with numbers and data.
Limited travel may come up, including overnight.
Professional appearance
Strong interpersonal skills, achievement-oriented, self-motivated, and organized

Work Environment
This position is currently a hybrid model where coordinators work in a workstation in a professional office environment part of the week and from home the remaining days of the week (this is subject to re-evaluation/change based on business needs and circumstances). The above job description covers the principal duties and responsibilities of this job. However, this job description should not be construed to be a complete listing of all miscellaneous, incidental, or other duties which may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Benefits: