Job Description
The Online Sales Consultant will be responsible for:
- Respond to all internet leads within 2 hours of initial request for information.
- Respond to caller inquiries immediately or at maximum within 1 hour from initial call.
- Engage with chat inquiries immediately during designated business hours.
- Build rapport with the prospective buyer, answer questions, take them through the discovery process, highlight energy efficient features, community amenities, and special features, review the variety of plans and customizable options, or otherwise provide the prospective buyer with enough information to generate further interest.
- Utilize lead management software (CRM) to manage and nurture leads and realtors through a series of follow-up to maintain continuous engagement and uncover incremental sales.
- Utilize strong prospecting skills to work all leads until they are ready to move to the next phase of the sales process.
- Schedule initial appointment between the customer and Sales Associate.
- Initiate and maintain email drip/nurture campaigns using Salesforce.com.
- Maintain relationships with on-site Sales Associates through regular contact, attend sales rallies and participate in ongoing training.
- Coordinate with the Marketing Department to maintain the accuracy of the information on the website and all internet related marketing.
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Responsible for product and community knowledge to assist in generating internet leads.
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Concept of Community
- Know size, number of homes, future plans and restrictions
- Know the area around the community – Interstates, Shopping, Schools, Churches, etc.
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Extensive Product Knowledge
- Plans, features, pricing, warranties, etc.
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How we differ from the competition.
- Maintain knowledge of local markets, Real Estate laws/rules, local and national trends, any government proposed regulations, and economic trends related to the home-buying industry.
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Concept of Community
- Provide an exceptional customer experience.
- Follow outlined workflow processes for each lead type to ensure proper follow-up and to keep customers engaged.
- Conduct outbound call campaigns to reach out to current Meritage Homes’ customers and realtors and inform them of grand openings, sales events, realtor events, model releases, etc. and schedule appointments.
- Minimum High School diploma, some college coursework or Bachelor’s Degree is preferred
Experience:
- Previous experience in Internet Sales or Marketing, outside sales, or lead generation preferred
- A real estate license if required by assigned state.
Technical Skills:
- Good computer skills; proficiency with Microsoft Office applications, including Outlook, Word, Excel
- Ability to upload photos, edit and manipulate information, and perform other web-based tasks.
Interpersonal/Communication Skills:
- Strong Oral/Written communication skills; excellent Telephone Skills
- Excellent Interpersonal skills; ability to effectively communicate and work with prospective buyers with all levels of interest, and varied personality types
- Proven email and phone communication skills
- Ability to present oneself with the utmost in professionalism
- Customer-driven presentation skills, and the ability to communicate with confidence
- Ability to influence others and overcome objections
- Strong closing skills with ability to ask for and secure appointments
- Team Player; with a demonstrated ability to work within cross-functional teams
Judgement:
- Sound judgment with a high level of integrity
- Accurate; with keen attention to detail
- Self directed; takes initiative, proactively addresses problems and seeks resolution; can work with minimal oversight
Mental Abilities:
- Ability to give, receive, analyze information, and interpret buyer concerns/questions in order to determine the root issue to achieve a successful conclusion
- Highly organized, detail-oriented, and flexible; with the ability to prioritize multiple projects and meet deadlines, often with frequent interruptions and changing circumstances, in a high-volume fast-paced work environment
UNIQUE REQUIREMENTS:
- Position may require some travel to communities as assigned for meetings and events.
Work Environment:
- Work is performed from home as a remote position. Candidates must live in the DFW area to be considered for this position, as travel to communities is required. (Minimum requirements for home office set up – High-speed internet, etc.)
- Work hours will be determined based on Division assignment. In general, a majority of work hours will be performed during what is considered to be normal business hours, however based on Divisional assignment the job may be required to work earlier or later than normal business hours. The job requires weekend work in most schedules to support Meritage Homes communitites nationally.
- A work environment that encourages creativity and innovative ideas from every level
- An organization that lives by its core values everyday
- Team atmosphere where every individual is considered a vital asset
- State of the art technology to provide an optimal working environment
- A competitive pay structure
- Strong benefits
- Flexibility in work-life integration
- Team-oriented environment where all individuals play an integral role in the company
- Opportunity to further your career in a growing national organization
- Maintain a competitive drive to be the best
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