Banquet Manager

Description:

At the Hyatt Regency Tulsa, we continue to emphasize and maintain a positive culture surrounding our core values, focused on exceptional standards & experience for not only our guests, but for our employees first and foremost. We are looking for our next valued superstar to join our fun-loving, thriving team!

Banquets & Catering at Hyatt Regency – We are looking for an experienced and creative Banquet Manager to lead the Banquet & Catering team. The Banquet Manager will play a key role in leading the Banquets and Catering Department, including new and creative catering programs, seasonal operational creations, oversight of the banquet bar & buffets, Set ups, plated dinners, receptions and catering services - as well as assuring a top-quality B&C experience in our 42,000 square feet of event spaces.

At the Hyatt Regency, we look for people, like you, who love to create memorable experiences shared around food and drink. Your authentic style and passion for community reflects in all that you do. Our people are the foundation of the organization and together with your entrepreneurial spirit we can create powerful, memorable connections with both hotel guests and local patrons through the art of dining and drinking.

Requirements:

REQUIRED SKILLS AND ABILITIES:

• 3+ years of relevant experience in a hotel environment with independent Banquets
• Proven track record achieving business results across multiple businesses
• History of leading, motivating, and coaching teams to achieve objectives
• Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate business partners, and leading cross-functional large-scale initiatives
• Excellent oral and written communication skills, including ability to communicate in English
• Excellent interpersonal skills with ability to advise effectively and tactfully, counsel, coach, resolve conflict, and negotiate within all levels of an organization
• "Win together" mentality
• Basic proficiency with Microsoft Office Product Suite, advanced proficiency preferred
• Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds
• Must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays
• Always maintain a professional appearance and manner with coworkers and guests
• Ability to be mobile for significant distances between and within the hotel
• Ability to observe performance and detect signs of emergency situations and respond with proper action

• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player
• Working with Sales team/department on providing all guest needs and service
• Ability to multi-task and delegate day-to-day operations and admin, special projects, & duties
• Prior experience working as a banquet manager, assistant banquet manager, or in the hotel industry

What will you be doing most days?

• Develop, communicate, and implement a business strategy that is aligned with the property and brand, then lead in its execution
• Lead the planning and execution of an event, abide to the EO Resume (BEO)
• Stand by the vision and requirements based on the clients needs
• Liaison between the convention sales manager & hosted client of event – finalize all EO based on consumption
• Adhere strictly to the schedules and timelines as a banquet manager
• Provide inspirational leadership while supervising and managing team members during day-to-day operations
• Respond quickly and proactively to guests concerns and take ownership of guest feedback until they are addressed and resolved
• Accountable for all planned events and catering
• Recruit and select talented team members who will enhance the brands culture and provide opportunities for growth and development to retain staff
• Work with Director of Food & Beverage on strategy, F&B financials, Forecast, Expenses, and driving revenue
• Plan the number of setup, servers and other staff (temps) required as the banquet manager
• Monitor the placement of tables, décor, chairs and cutlery of an event, as per the theme and standards that are pre-defined
• Ensure that the documentation of the schedule and timelines are in place
• Collaborate with the banquet chef and brief them on the various meal courses
• Negotiate with various vendors and train the banqueting assistants to do the same
• Adhere to local laws and regulations while executing the banquet manager responsibilities
• Any other tasks or assignments assigned to you