Job Description

Precise Parklink (West) Ltd. is a leading parking management and technology company operating in commercial and institutional environments across Saskatchewan and Alberta. We are seeking a dynamic and talented individual to join our Calgary team as an Operations/Account Manager. In this role, you will play a key part in driving revenue growth, overseeing equipment maintenance, ensuring ethical enforcement of managed properties, and fostering exceptional customer satisfaction.

Who We Are: At Precise Parklink (West) Ltd., we are committed to automating parking control and providing full-service management solutions. As the Alberta and Saskatchewan representative of Precise Parklink Inc., headquartered in Toronto, we are part of a reputable organization dedicated to delivering excellence in the parking industry. Visit our website at www.preciseparklink.com to learn more.

What We Offer:

Competitive salary and benefits package
Great work environment
Opportunity for professional growth and advancement

Key Attributes: We are looking for an individual who possesses the following qualities:

Previous parking experience (a valuable asset)
Excellent computer skills, including proficiency in Microsoft Office and the ability to use internal software systems
Self-starter and go-getter mentality
Motivated, outgoing, and driven to succeed
Adaptable and flexible in a dynamic work environment
Strong problem-solving skills and a practical approach
Excellent verbal and written communication skills
Willingness to engage with clients via phone calls
Highly organized and task-oriented
Mechanically inclined and handy
Ability to work independently with minimal supervision

Key Responsibilities: As an Operations/Account Manager, your responsibilities will include:

Liaising with contractors, maintenance departments, equipment suppliers, and landlords/property managers
Assisting with the setup of new parking sites
Managing the ordering of equipment, signs, and maintenance services
Preparing software tools used at the parking lots
Collaborating with the team to understand various roles and responsibilities within the company's locations
Supervising patrol staff and monitoring their route schedules and efficiency
Ensuring ongoing fulfillment of these responsibilities
Conducting regular site visits to ensure proper operation of parking lots, including equipment functionality, cleanliness, landscaping, lighting, and signage
Identifying opportunities to maximize revenues at each location
Maintaining regular communication with clients, responding to requests and issues promptly to provide top-notch customer service
Interacting with clients in person, over the phone, and through email
Initiating and following up on customer requests and issues while maintaining positive business relationships with landlords and property managers
Assisting with month-end reporting, ensuring comprehensive and informative packages are sent to clients, outlining operational details from the previous month
Managing online tools to promote and sell our parking locations
Developing attractive sign packages that clearly communicate parking regulations and ensuring their aesthetically pleasing installation and maintenance
Creating and executing strategic marketing plans
Evaluating strategies and opportunities to generate more revenue at managed parking lots
Meeting and exceeding client expectations
Facilitating issue resolution and prevention for Calgary operations
Exhibiting a strong business ethic in dealings with employees, suppliers, and customers
Enhancing policies, procedures, and service systems to align with Calgary Operations' goals
Reviewing client reports for accuracy on a monthly basis
Monitoring financial performance to ensure budgetary commitments are met or exceeded
Handling customer inquiries and complaints
Monitoring field and equipment maintenance, including vehicles, tools, janitorial supplies, etc.
Utilizing monthly financial statements to control expenses and proactively plan service and sales goals
Performing other duties as required