Job Description

Description:

The Account Manager is responsible for the retention and growth of a portfolio of client accounts. By nurturing and building relationships, providing great service and customer experience, the AM will have ownership of volume and revenue goals. The AM will ensure the clients experience from a total fulfillment perspective (load shipments, provider of solutions and problem solver) are adhered to. The AM will also liaison between the client and internal team members, identifying and resolving customer/carrier issues.

Daily Duties:

Building loads and ensure accurate order entry and updating of loads to meet company and customer expectations
Management of load lifecycle to ensure we’re servicing loads at the customers’ expectations and companies’ financial performance expectations
Working with internal teams to support capacity (Carrier sales), pricing, and the asset division to provide the customer with the best experience
Utilize market knowledge and continue to learn and implement newly found knowledge
Negotiate both internally and externally to drive the best financial performance for the organization
Build relationships with the customer to ensure we are continuing to grow and meet both the company and customers growth expectations
Must understand and utilize technology from Google suite to our transportation management system
Clear communication, both internally and externally
Meet or exceed customer expectations around their scorecard and compliance requirements
Meet or exceed company created KPI’s and ramp up schedule
Create strategic plans around customer book of business to ensure we’re meeting and exceeding expectations at the customer level
Be both strategic and tactical when working internally and externally to facilitate growth
Monitor and promptly respond to all customer and carrier communications, ensuring timely support, including weekends, holidays, before and after regular business hours, maintaining a high level of responsiveness and customer service.
Additional responsibilities added by management as needed

This is not a comprehensive list of duties for the role and can/will be modified and directed by leadership at any point in time.

KPI’s

Load volume
Total revenue
Monthly review of accounts
Response time to requests
Order entry (error/success rate)
Account growth

Requirements:

Requirements

Skills

Ability to thrive in a fast-paced environment and meet performance metrics.
Strong negotiation skills – persuasiveness, aggressiveness, confidence, resilience.
Entrepreneurial and competitive spirit, passion, self-motivation.
Organization and attention to detail.
Adaptability, multi-tasking ability, sense of urgency.
Confident decision-making skills, problem-solving ability, and issue resolution skills.

Education