Inside Sales

Summary/objective

• Providing excellent customer service while greeting guests and guiding them through the selection process.
• Check samples out, and/or schedule measures using the correct methods and procedures for optimal outcomes and tracking purposes.
• Work with estimators to develop accurate bids and follow up with customers using the recommended follow up procedures to close the sale.
• Order entry, including assigning product to available inventory as available, or initiating special orders as needed, then setting appropriate transfer dates.
• Maintain open orders and quotes according to company policy to help ensure timely follow up, customer satisfaction, discover inventory discrepancies, and maximize potential sales.
• Maintain a clean and organized sales area, showroom, warehouse, and property including but not limited to floors, dusting, sample inventories, restrooms, placing price tags as needed, etc.
• Depending on the store, some salespeople may also be required to perform warehouse duties in conjunction with their salesperson duties. See warehouse job description for more details.

• Client Service - Responds to the clients and anticipate their needs
• Conflict Resolution - Works to resolve differences and maintain work relationships
• Decision Making - Makes decisions and takes responsibility for them
• Ethics - Fosters a diverse and respectful workplace
• Even Temperament - Controls emotions without retaliating against negative behavior
• Excellent Communication - Uses language effectively to gather information and facilitate an exchange of ideas
• Flexibility - Adapts to changes while remaining focused on goals, applies knowledge to new circumstances
• Initiative - Remains proactive when suggesting improvements and solving problems
• Interpersonal Relations - Exhibits respect and understanding of others to maintain professional relationships
• Persuasive Communication - Displays verbal and written communication that influences others
• Problem Solving - Solves problems while ensuring rules and directives are followed
• Punctuality – Arrives on time and works full schedule

• High School Diploma, GED or equivalent
• Customer Service experience
• Sales experience
• Computer literate, Google Suite, Gmail, Microsoft Office

• Knowledge of Rollmaster
• Bi-lingual
• Flooring knowledge/background