Job Description

Marketing Account Specialist

OSG USA, INC. is a leading manufacturer of taps, endmills, drills, and indexable cutting tools. OSG also serves the fastener industry by offering a complete line of thread rolling, flat, cylindrical, planetary, rack, and trim dies. The company markets its products to numerous industries, including automotive, die mold, aerospace, energy, heavy industry, and dental.

Position Summary:

We are seeking a Marketing Account Specialist to join our growing team! The Marketing Account Specialist will act as a liaison for our business to support our strategic accounts and internal teams in establishing solid and lasting relationships. The position's primary focus will be to drive and support revenue growth by expanding the distributor’s footprint with OSG. This position will be responsible for overseeing total overall customer satisfaction and managing product and program adoption.

Job Functions for a Marketing Account Specialist :

Establishes relationships with strategic account contacts at multiple levels to support and make decisions to drive revenue growth, retention, and satisfaction by building loyalty and trust
Manages and ensures accuracy of key accounts item offering, including item induction, data integrity, and product branding
Ensures accuracy of distributor pricing, discounts, and terms
Track expiring pricing/contracts and participate in the building of new distribution agreements
Collaborates on the integration of new programs/promotions for key accounts
Manages time and activities to ensure achievement of company and key accounts' established goals and sales objectives
Assists in managing the customer unit portfolio utilizing customer relationship management (CRM)
Clearly and tactfully articulates problems, investigates escalated issues from key accounts, provides recommendations, and determines resolutions
Proactively monitors distributors KPI’s and generates timely reports on key metrics
Respond and manage promptly to questions and requests from key accounts and internal teams
Works with internal teams to prepare for business reviews and key account meetings
May serve as a backup for processing orders, generating and reviewing credit memos

Qualifications for a Marketing Account Specialist:

Bachelor’s degree in Business, Marketing, or related field
Experience in customer-facing roles such as customer success, account management, or corporate training
Superior organizational, analytical, and critical thinking skills with the ability to grasp and interpret information
3-5 years of outside experience on an account management or client success team/framework and/or an operations role with client interactions or internship experience within OSG USA, Inc
High level of proficiency with Microsoft Excel and MS Office suite of products
Proficiency with enterprise-level ERP & CRM platforms
Strong communication and interpersonal skills
Strong problem-solving skills
Excellent time-management skills, with the ability to prioritize work to meet deadlines
Analytical and process-oriented mindset
Have a solid grasp of sales metrics, performance measures, and technical indicators
Thrives in a fast-paced environment with a sense of urgency
Ability to travel approximately 10% of the time

Preferred Qualifications for a Marketing Account Specialist:

1-3 years experience with Microsoft Power BI
Cutting tool industry knowledge

Benefits: Excellent, Low-Cost Benefits

401K Tax Deferral & Profit Sharing Plan with full employer match up to 6%
Comprehensive Premium PPO medical plan, dental and vision coverage
Wellness Program Incentive - earn discounts on your medical premiums
Flexible Savings Account (for medical and dependent care)
Company-paid Employee Basic Life/Dependent Life Insurance
Company-paid Short Term and Long Term Disability Insurance
Begin accruing vacation immediately
Up to 15 PTO days in your first year
Up to 3 Flex days each year
Ten (10) paid holidays
Tuition reimbursement program
Employee Assistance Program

Compensation Type:

Starting Salary $57K + Quarterly bonus potential

Reports to: Marketing Manager

Job Type: Full-time, Exempt

Hours: 8:00 am - 5:00 pm. Monday - Friday. Hybrid work schedule working in office Tuesday - Thursday.
Location: OSG USA, Inc., 620 Stetson Avenue, St. Charles, IL 60174

We welcome the opportunity to speak with you about becoming part of our team. Learn more about OSG USA, Inc. at www.osgtool.com.

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