Service PM Coordinator (Charleston, SC)

Description: HVAC Service PM Coordinator

Carolina Chillers, LLC. specializes in HVAC service, controls, installation, maintenance agreements, parts, equipment, and equipment relocations, as well as complete system evaluations to determine building and facility efficiency. We are a licensed, full service mechanical contractor for all types of mechanical equipment including but not limited to air handlers, cooling towers, motors, pumps, valves, controls, variable frequency drives, data room HVAC, and chillers. Our customer base consists of commercial, medical, and industrial facilities and applications. Our solutions-based philosophy and technical expertise are the foundations of our success and drive us in our pursuit of meeting our customers’ needs.

For more information, please visit www.carolinachillers.com.

Carolina Chillers LLC. is looking for a motivated HVAC professional to become an HVAC Service PM Coordinator in our Ladson, South Carolina office.

HVAC Service PM Coordinator will coordinate the field activities of the Service Departments Preventive Maintenance Division. This would include answering the telephone, speaking with the customer to schedule monthly, quarterly, and annual PMs, update the customer on the status of inspections as well as work with the Service Department staff to ensure fulfillment of ALL Carolina Chiller Preventive

Maintenance Contracts. Schedule all field personnel for seasonal preventive maintenance contracts.

JOB DUTIES:

• Schedule & execute work orders for preventative maintenance.
• Review & process purchase orders for service/maintenance contracts.
• Procure parts for scheduled preventive maintenance.
• File and maintain paperwork for proof of PM completion and delivery.
• Follow up with customers monthly via phone for feedback and CRM.
• Ensure technicians are meeting with customers for inspection overviews and deficiencies found.
• Keep organized files for tracking Service Contract renewal dates and POCs. Facilitate renewal directly to the customer or Account Manager.
• Interpret Contract Masters, be able to pull a Service Call number, and keep an organized log/tab of existing Service Contracts and their renewal dates.
• Provide estimated costs for repairs when requested by the customer (as necessary).
• Review field generated paperwork and prepare reports for customers.
• Track deficiencies and ensure Account Managers or the Service Department provide a proposal for repairs.
• Maintain equipment in a safe operating condition; maintain preventive maintenance procedures, records, and reports.
• Work with Warehouse Manager to store and shelve equipment and other supplies in conformance with various state, federal, and district rules and regulations.
• Hold Service Technicians accountable for completing PMs on time and in their allotted timeframes.
• Efficiently communicate with all vendors and customers.

REQUIRED COMPETENCIES

• Must have extensive knowledge of Microsoft Office Suite (i.e. Word, Excel, etc.)
• Must work well under pressure.
• Must have excellent communication skills.
• Must have excellent organizational skills with an attention to detail.
• Must be self‐sufficient and able to perform the Job Duties.
• Experience specific to the Commercial or Industrial HVAC industry preferred but not required.
• Outgoing, professional, ambitious, and drug‐free.
• Comfortable discussing equipment and deficiencies found with the
• Able to work Monday through Friday 8 hours per day 40 hours per week.

Carolina Chillers, Inc. is an equal opportunity employer.

Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.