Inside Sales/CSR

Job Description

If you're a person whose driven to excel in all that you do, and have a competitive spirit, this job is for you!

Seeking a Scheduler to join our client's team, someone who will also do Inside Sales and be the first line for Customer Service.

QUALIFICATIONS:

• Comfortable working in a competitive and structured environment.
• Excellent organizational skills.
• Strong communication skills, both verbal and written.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficient in handling customer interactions over the phone and email.
• Prior experience in scheduling, customer service. Inside sales, preferred.
• High attention to detail and logical thinking.
• Comfortable using CRM software and other scheduling tools.
• Strong problem-solving skills and ability to work under pressure.

RESPONSIBILITIES:

Inside Sales & Customer Service

• First point of contact, greeting customers with professionalism.
• Identify new or existing customers and direct them to the appropriate team (inside sales or customer service)
• Clearly explain services, including details on the chemicals used, methods, and potential results.
• Provide pricing details.

Scheduling & Customer Follow-up

• Schedule appointments for pest control services.
• Assign technicians by company priorities.
• Coordinate with technicians to optimize route planning.
• Provide customers with 2-hour arrival windows and ensure timely updates when necessary.
• Follow up with customers post-service to gauge satisfaction and request reviews on Yelp and Google.
• Maintain records of customer interactions, ensuring all required information is documented.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Application Question(s):

• This position requires someone with a competitive edge. This can be personal and/or professional. If you possess this drive, briefly describe:
• List down CRM software you know how to navigate

Experience:

• Customer service: 2 years (Required)
• Organizational skills: 3 years (Required)
• Sales: 3 years (Required)
• Schedule management: 3 years (Required)
• Dispatching: 3 years (Required)

Work Location: In person

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