Job Description

Company Overview:

At Sorting Robotics, we are at the forefront of transforming industrial automation with cutting-edge technology solutions. We're committed to not just delivering innovative products, but also ensuring that our clients achieve the greatest possible success and value through our technologies.

Job Description:

We are seeking a proactive and passionate Customer Success Manager to join our dynamic team. In this role, you will be pivotal in building and maintaining strong relationships with our customers, ensuring they receive outstanding support and achieve maximum value from our products.

Responsibilities:

Develop customer relationships that promote retention and loyalty, working closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
Provide detailed onboarding and training to customers, ensuring a seamless integration of our technologies into their business operations.
Implement strategies that will help customers maximize the use of our product.
Serve as the primary point of contact for customer inquiries and issues, resolving them in a timely and effective manner.
Collaborate with the sales and engineering teams to better understand customer needs and tailor products accordingly.
Regularly update clients on product features and functionalities.
Gather customer feedback to inform necessary improvements and innovations within the company.
Monitor customer health metrics and develop action plans to address any issues proactively.

Join us at Sorting Robotics, where you can be a part of a team that’s not just about innovation, but also about making a real difference in the industries we serve. We look forward to hearing from you!

Requirements

Qualifications:

Knowledge of cannabis and the cannabis industry is preferred.
Bachelor’s degree in Business Administration, Communications, or a related field.
3+ years of experience in customer success or account management, preferably in the technology or robotics industry.
Strong understanding of customer success principles and practices.
Excellent communication and interpersonal skills, with a knack for building rapport with clients.
Proactive problem solver with a strong analytical mindset.
Ability to manage multiple priorities and tasks in a dynamic environment.
Familiarity with CRM software and KPI metrics.

Benefits