Industrial Customer Service Representative

At Yates Industries, we truly care for our employees, fostering a sense of family among and across the workforce. Join the Yates Industries Team and get away from that feeling of “it’s just a job” – start on your path to a rewarding career with great growth potential. Our in-house training opportunities can help to get you started; the next step is up to you.

Summary: Responsible for all aspects of customer service including data entry and orders, assists account managers with paperwork as needed, and assists all distributor and regional sales managers with paperwork by performing the following duties.

Duties and Responsibilities:

• Answer customer’s incoming calls, emails, and fax communications
• Prepare quotes for customer needs
• Provide customer with drawings for approval
• Enter customer order into Made2Manage system and EOS Configurator
• Provide quotes for orders and quote follow-up when requested
• Review/spot checks orders
• Assist with new employee training
• Assist the Accounting Department with account set-up and credit account functions
• Assist Regional Sales Managers on quotes, orders, and projects
• Assist with Supervisor on any projects needed
• Effectively communicates with Inside Sales Manager/Supervisor daily on workload, performance and tasks, and participates in team meetings. Review itinerary with management on special sales projects when assigned
• Other duties maybe assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Internet Explorer, Made2Manage, and Microsoft Outlook.

Education/Experience:

High school diploma or general education degree (GED); and two to four years related experience and/or training; or equivalent combination of education and experience.

Knowledge, Skills and Other Abilities:

• Computer skills
• Knowledge of Windows XP or higher
• Communication skills
• Ability to work a minimum of 40 hours per week

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. All employees are required to wear safety glasses and hard sole/close-toed shoes with a low heel when walking through the manufacturing shop and/or repair shop whether as part of performing their job or just passing through. In addition, long hair must be tied back when around hazards of flame, machinery, or equipment.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Benefits:

• Competitive Wages
• Paid Vacation and Holidays
• BCBS Medical & RX
• Health Savings Account
• VSP Vision
• Dental
• Short Term Disability
• Group Term Life
• 401K with match
• FSA

Yates Industries, Inc. is an equal employment opportunity employer and provides employment and advancement opportunities to its employees without discrimination because of race, color, religion, sex (including pregnancy and conditions related to pregnancy), sexual orientation, transgender status, weight, height, age, marital status, national origin, citizenship, disability, genetic makeup, military or veteran status, misdemeanor arrest record (not resulting in conviction) or any other protected characteristic as established by law. This policy of equal employment opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, employee benefits, promotional opportunities, disciplinary decisions, termination and all other terms and conditions of employment.