Job Description
The Aftermarket Solutions Consultant will play an integral role in the identification, evaluation, demonstration, quoting, selling and supporting of material handling and industrial equipment. This individual will consult with customers in both a one-on-one, and joint team sell partnership focused on problem solving. This consultant will be responsible for exponential revenue growth as it relates to the repair of forklifts, material handling solutions, and equipment that provides industrial customers with a safe and efficient facility. In this role, the consultant will be responsible and accountable for increasing revenue from planned maintenance write ups.Essential Responsibilities:
- Promote TMH Midsouth’s image to all customers and vendors
- Partner with internal departments and sister branches to provide total customer satisfaction
- Identify and gain sales opportunities that come from service write ups
- Achieve sales goals by partnering with both leader, field technicians, and service leadership
- Develop and execute strategic selling plans upselling repair services from planned maintenance write ups
- Prepare progress updates for bi-weekly review with Aftermarket Sales Manager
- Promote parts, service, and rental sales
- Be an effective business partner to customers and prospects by understanding their business needs
- Utilize available technology to be an effective and efficient in all interactions
- Ensure professional development by staying informed with the latest industry trends and completing all required professional training
- Gross profit
- Technician write up/sales growth year-over-year
- Diversity of sales mix
- Overall planned maintenance sales growth year-over-year
- Rental growth from planned maintenance sales
- Full alignment with our Core Values
- College degree preferred
- High School diploma or equivalency required
- 3+ years of sales experience
- 3+ years of experience in solution development
- Ability to influence customers to choose Toyota
- Well-developed communication and interpersonal skills and a “team-oriented” approach to the achievement of tasks
- Effective communicator both written & verbal to convey professionalism, tone, urgency/empathy
- Strategic problem solving
- Analyze trends and make applicable adjustments to ensure profitable growth
- Perform under pressure
- Patience and ability to negotiate in a fast-paced environment
- Goal achievement
- Basic computer & iOS skills.
- Demonstrates, follows, and lives by Toyota Material Handling of TN’s Core Values
- Quickly learns and applies information, knowledge and skills.
- Expresses information and ideas clearly and concisely and confirms understanding.
- Demonstrates efforts to add value for customers (both internal and external) and respond to their needs are of critical importance.
- Supports Toyota values of performance, quality and respect through both word & action.
- Works cooperatively with others and ensures team effectiveness.
- Perseveres with a task or plan when faced with obstacles or adversity.
- Ensures completeness and accuracy of tasks, information and activities.
- Effectively manages own time by planning activities and setting priorities.
- Strives for high standards of performance
- Follow all established safety rules and procedures, including those established by the customer.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Visit Original Source:
https://www.indeed.com/viewjob
