Key Account Manager National Account Program

Your Role

Your Responsibilities

• Hunt and close new strategic customers (i.e., new logos).
• Manage the strategic customers to create organic growth within existing business units or into new business units.
• Responsible to know the decision and organizational layer of the strategic customer and marries Kuehne+Nagel management with strategic customer management.
• Fully understand the logistics characteristics of the assigned market and act as an industry subject matter expert.
• Create and manage the network of resources around a strategic customers.
• Determine the required resources within Kuehne+Nagel to capitalize on value creation opportunities.
• Responsible as the “primary” lead for the management of the strategic customer business plan.
• Meet or exceed business volume and revenue goals set by the company.
• Act as the single point for the selling of “all” Kuehne+Nagel services and solutions across all business fields (depending on customer, this may be in conjunction with a dedicated support representative from a given business unit).
• Drive the RFQ response for their assigned strategic customers.
• Conduct regular business review sessions and arrange at a minimum of one “white board session” (global discovery session) with their assigned strategic customers.
• Build and maintain strategic relationships with key contacts within customer organizations to understand opportunities for Kuehne+Nagel.
• Need to be the “voice” to Senior Kuehne+Nagel Management of identified issues before they become problems.
• Maintain close communication with customer and Kuehne+Nagel’s operations to assure uniform understanding of customer expectations relative to operational solutions, timeline, costs, and results. Direct operational issues to the correct operational owner.
• Report in regular intervals strategic customer development.
• Constantly update their own know-how and skills and look for market/vertical information, activities, and development.

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Your Skills and Experiences

• Undergraduate degree in logistics or related business field.
• Experience with logistics processes, systems, and solutions.
• Requires a minimum of 5-7 years of logistics experience.
• Seasoned listening skills and good analytical skills.
• Strong verbal and written communication and presentation skills.
• Self-disciplined, strong leadership and motivational abilities.
• Creative ability in developing sales strategies and solutions and in presenting innovative solutions to customers.

Good Reasons to Join

About Kuehne+Nagel

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

CONTACT

Canada Talent Acquisition

USA.Talent.Acquisition@Kuehne-Nagel.com