Job Description

ROLE:
Inside Sales (Garage Door Industry)

REPORTS TO:
CFO

PURPOSE:
Newly-created position to focus on outside sales / business development of the Garage Door and Hardware industry.

JOB DUTIES:
Duties include, but are not limited to:

Fundamental duties of a BDI salesman is selling products and service.
Build credibility, establish rapport and maintain communication with new and current Customers, Vendors and Manufacturers.
Look for, and discover, new customer/business –prospecting.
Each discovery is to be documented properly and submitted into the sales profile.
Help drive sales volumes.
Engage and meet with potential prospects.
Present product line and services (learning events: classes/seminars) to new prospects.
Provide customer service and customer retention using best practice method.
Educate new customers on present and future product lines.
Upload prospect into current CRM system (DDI) and follow customer life cycle through.
Generate quotes, sales order and seal deals.
Monitor trends within customer database and in the general industry to identify demand.
Revitalize *dormant customers to current status (dormant is considered 18 months and older).
Dormant customers with a status change to Active, due to your efforts, will yield commissionable status.
Responsible for visiting and engaging (emails/calls) current customers.
Ensures an updated database, cultivate good relations, provide/extract data, or provide exchange of goods.
Meet with Manager, on a weekly basis, to discuss progress and future goals.
Proper and accurate documentation is to be kept to avoid redundant communications with customers.

CORE COMPETENCIES:

A thorough understanding of Garage Door operations (commercial and residential).
Knowledge on tools used to install Garage Doors.
Hands-on experience with installing Garage Doors (commercial and residential).
Be able to measure and advice customers on dimensions.
A thorough understanding of the hardware used with Garage Doors (commercial and residential).
Hands-on experience on hardware installation.
Knowledge on tools used to install Garage Door hardware.
A thorough understanding of torsion springs, in regard to Garage Doors (commercial and residential).
Hands-on experience in dealing with torsion springs.
Experience in handling tools used to measure, cut and prep torsion springs to customers' specifications.
Focused on customer service.
Persuasive and goal-oriented.
Intermediate Computer skills.
Ability to work with various personality types.
Have good character and be able to treat others with respect in order to promote a healthy work environment.
Superior problem solving skills.
Ability to multitask, prioritize, and manage time efficiently.

SKILLS:

Strong analytical, problem-solving, and conceptual skills.
Must possess good decision making skills, be very organized and detail oriented.
Excellent team building, customer service, and interpersonal skills.
Excellent communication and listening skills with ability to engage all management levels.
Self-motivated and a professional attitude.
Ability to multitask, prioritize, and manage time efficiently.
Ability to work with various personality types.
Persuasive and goal-oriented.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to handle or feel; and talk or hear.
Employee must frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 50 pounds
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE:

Knowledge of and a proficiency in using Computer and Microsoft Office applications (Word, Excel, Access, Outlook), and Internet
Knowledge of Company policies, procedures, guidelines, and practices
Strong technical knowledge, of relevant technology and tools
Knowledge of the assigned business unit/area's direction and practices

MINIMUM QUALIFICATIONS: