Parts Inside Sales Team Leader

SUMMARY:

Fix Air a division of Pacific Coast Trane - San Francisco District is in need of Parts Inside Sales Team Leader in our Concord location. The Parts Inside Sales Team Leader supports our sales team to assist customer resolve HVAC parts or equipment issues with timely delivery of quality parts and solutions. Responsible for processing customer parts orders and responding to customer’s inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Actively engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions.
• Partners with customers to grow sales by identifying related products or add on extensions needs and making customers aware of product promotions and adding lines to parts orders.
• Conducts sales of HVAC parts, equipment, and supplies over the phone and over the counter.
• Processes customer orders and take responsibility for the order fulfilments
• May load and unload shipment of parts, supplies, and equipment.
• Flexibility to work overtime/weekends, as required.
• Possesses knowledge of the Trane product line to be able to demonstrate and discuss with customers.
• Informs customers of standard procedures or resolution of problem.
• Follows up, either verbally or in writing, to ensure customer satisfaction.
• Has supervisory responsibilities.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with working experience within HVAC sales and parts retail. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: We are looking for a customer-oriented person with a High school diploma or GED required plus minimum of 5 years of inside sales, retail or related experience. HVAC sales or related HVAC, Automobile industry experience is beneficial. A mechanical aptitude and background will be helpful in this role.

BENEFITS PACKAGES

• PAID TIME OFF
• COMPLETE INSURANCE
  • MEDICAL (HMO, PPO OR KAISER)
  • DENTAL (HMO OR PPO)
  • VISION
  • LONG TERM DISABILITY
  • LIFE INSURANCE ($15,000)
• 401K
• 125 PLAN

We offer competitive compensation and comprehensive benefits and programs. Salary range $70,000 to $95,000 plus bonus based on growth and dependent on experience and location. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status