Catering Sales Manager

Company Overview:

Performance Hospitality is a lifestyle hotel management company committed to providing outstanding service to our guests! We manage a variety of branded, independent hotels in major US markets. We take pride in our ability to deliver exceptional guest and associate experiences by focusing on inspiring individuals through a thoughtful delivery of self-expression hospitality. We believe that providing innovative, cutting-edge practices, along with transparent communications, is a fundamental part of our commitment.

Purpose:

The Catering Sales manager is responsible to develop the wedding market, social events and secure new accounts, maintain existing accounts and execute tactical sales strategies to maximize the profitability of the hotel while maintaining guest satisfaction. Oversee client functions to ensure customer satisfaction.

Essential Functions:

Establish client base of individuals, organizations, associations, social, corporate businesses, wedding planners through direct outside and inside sales efforts to secure business for the hotel and to ensure that catering revenue goals are met or exceeded. Actively prospect and qualify new business.

Respond to event inquiries in a timely manner, create proposals and contracts based on company guidelines.

Sell, detail and execute all events under this market; negotiate wedding packages, event menus, meeting room rental, function space, and/or hotel services within approved booking guidelines. Accurately produce sales contracts, catering event orders and event resumes.

Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.

Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Disseminate sales-related information to other departments as appropriate.

Check function room set ups prior to guest arrival, ensuring all details are in agreement with clients requirements and hotels standards. Ensure deficiencies are corrected by appropriate personnel.

Welcome group contact upon arrival at function and ensure guest satisfaction.

Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures.

Arrange and conduct special events, site inspections, and off-site presentations for potential clients. Entertain clients in accordance with established company and hotel policies and guidelines.

Maintain client files and update information daily in accordance with established departmental policies and procedures.

Attending and representing hotel at trade shows and conventions and/or participate in sales trips to key feeder markets.

Follow up with guests regularly during and after departure to ensure satisfaction and secure future bookings.

Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments.

Interact with outside contacts:

Guests to ensure their total satisfaction

Wedding planners, corporate accounts, agencies, etc. to ensure repeat business, follow up on events, and generate new business

Other contacts as needed (Professional organizations, community groups)

May assist client in menu planning. May coordinate food, beverage, table arrangements and decorations with Banquet Department.

Perform other duties as assigned

Some College plus 1-2 years sales or catering related experience, or equivalent combination of education and experience. Knowledge of hotel and food & beverage operations preferred.

This job requires ability to perform the following:

Frequently standing up or moving within and outside of the facility

Carrying or lifting items weighing up to 25 pounds

Handling objects

Bending, stooping, kneeling

Other:

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.

Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training

Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

Problem solving, reasoning, motivation, organizational and training abilities are used often.

Ability to travel to attend workshops, tradeshows, conventions, etc.

Exceptional benefits including elective Medical, Dental, Vision, and Short-Term Disability coverage.

Explore our hotels! Associates receive hotel and restaurant discounts & perks at any of our properties (excluding your home property).

We Invest in Your Future Success! Become a department trainer Join our Job Coach Program.

Continued Leadership Education Program! We offer an ongoing Performance Hospitality Leadership Series (PHLS, Weekly Webinars, e-learning courses).

Enjoy the Holidays! We offer Six (6) paid holidays throughout the year.

Company paid Basic Life Insurance, AD&D, Long-term Disability, Employee Assistance Program (EAP) and Travel Assistance Program.

Paid Time Off (PTO)

Celebrate You! Choose one (1) paid day of personal celebration each year to use however you choose

Performance Hospitality is proud to be an Equal Opportunity Employer.

Drug-free Workplace