Assistant Account Manager-Emerson College

The Assistant Account Manager is responsible for assisting the Account Manager with day-to-day operations of the security department, performing supervisory duties, training new employees, as well as providing protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and/or threats to life and property. The Assistant Account Manager is responsible to maintain a safe and secure environment for the students, staff, faculty, and guests.

DUTIES:

• Assist the Account Manager with daily paperwork.
• Complete inspections of security equipment for operational status, report or repair equipment not meeting operational standards.
• Foot patrol of the interior and exterior of the site to observe and identify potential security and safety risks or undesirable conditions. Evaluate situations and make logical decisions on how to proceed and direct work.
• Maintain order, coordinate, and respond to emergency conditions such as fire, safety hazards, or threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct, and violations of policy or laws as warranted for the security and safety of guests, members/employees, and property.
• Observe monitors for any unusual activity or suspicious behavior and report suspicious behavior to the manager on duty.
• Complete daily reports and incident reports.
• Administer CPR and First Aid as needed
• Supervise shift operations and all investigations conducted on shift, follow up on all investigations until complete
• Perform all supportive functions of a Security Guard.
• Make recommendations and assist in decision making regarding staffing levels and disciplinary actions.
• Assist with the interview and hiring process.
• Responsible for the implementation of disciplinary procedures.
• Maintain the operation of the security department in the absence of the Account Manager.
• Perform other duties as assigned by the Account Manager.
• Ensure compliance with all Windwalker/Client generated Standard Operating Procedures.
• Monitor quality and level of service of all staff on site based on client interactions.

QUALIFICATIONS:

• Prior security, law enforcement, or military experience required; 2 or more years' experience preferred.
• 3-5 years in a continuous supervisory position, hospitality or customer service-related field
• Computer experience, including working knowledge of programs such as outlook/outlook 365, MS office suite, as well as the ability to learn various other software programs.
• Professional, articulate, and able to use good independent judgement and discretion.
• Outstanding verbal and written communication skills required.
• Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.