Customer Service Representative

Manufacturing Company in Oxnard is looking for an experienced Representative with manufacturing experience.
SUMMARY: This individual will be self-directed and will handle a variety of tasks in an effort to grow the business and provide total customer satisfaction. The individual will be assigned customers that have lower volume demand and will coordinate internal activities for this customer base including forecasting, facilitating pricing changes, account management, and handling any additional customer requests. This position supports all GMP initiatives establishing customer satisfaction, continuous improvement and corrective and preventative action.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Sales order process.
• Coordinates shipping schedule and schedules appointments with carrier/customers.
• Work closely with Shipping team to resolve any shipping issues.
• Support outside Sales team with verifying inventory and/or help pull samples for new and existing projects.
• Process and follow up customer complaints.
• Maintain freight quotes and maintain relationships with trucking companies.
• Maintain Sales order reports daily to ensure orders are released timely, where product is ready, and customers are contacted (all orders)
• Process storage charges for all orders which have surpassed maximum storage timeframe.
• Maintains a positive problem-solving approach and positive relationships within the team environment. Creates reports to share information and knowledge as required.
• Performs other related duties as assigned.

SKILLS, KNOWLEDGE AND ABILITIES:

• Must be able to communicate effectively and professionally in English.
• Excellent written, verbal, and listening skills.
• Excellent knowledge and experience in Word, Excel, Outlook
• Ability to adapt to new processes, products and technologies as required

. • Ability to calculate pricing, freight rates, sales analysis, etc.

• Ability to work within a fast-paced, deadline driven, multi-discipline environment.
• Ability to multi-task, set priorities identifies and addresses problems and meets deadlines.
• Ability to work effectively with a team in a wide array of plant personnel ranging from hourly employees to senior management

. • Self-motivated with the ability to work independently in a fast-paced environment with changing priorities

OTHER REQUIREMENTS:

• Support technical inquiries of both existing and new customers
• Detail oriented and process driven in order to balance timeliness and quality of service
• Must be tactful, courteous, and possess an ability to motivate others and must enjoy working in a team environment and be willing to contribute to a team’s success
• Identify and resolve problems in a timely manner gather and analyzes information skillfully and maintains confidentiality.

EDUCATION AND EXPERIENCE:

• Education at the college level, Bachelor’s degree strongly preferred; Or Minimum of 3 years’ experience in a Sales Service role
• 1-2 year experience manufacturing and/or distribution
• Experience in ERP system

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AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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