Inside Sales Supervisor

Summary:

The Inside Sales Supervisor is responsible for overseeing the daily activities of a team of inside sales representatives providing sales support, responding/resolving account needs via phone and email. Managing KPIs and ensuring sales goals are met.

Essential Duties and Accountabilities:

• Supervises, coordinates, directs, and monitors staff activities managing KPIs and Sales Goals.
• Sets priorities for the team to ensure task completion and performance goals are met.
• Monitors efficiency and quality efforts of personnel and provides training and coaching support.
• Identifies and resolves consumers’ needs/challenges using defined processes, expertise, and judgment.
• Effectively lead in a changing environment and develop new ideas to support continuous improvement of the inside sales team.
• Maintain high performance standards, resolve day to day issues and ability to manage performance or behavioral issues.
• Control expenses.

Oversee and provide departmental functions as per following:

• Provide sales support to RMs and ZMs
• Supply support on Back orders (BO) to the Supply Chain team to secure BO items and to prevent from product shortages.
• Release back orders daily or as required, obtain a confirmation from the customer before shipping any back orders.
• Request stock transfer from another DC as needed for b/o completion.
• Release future shipment orders according to delivery date required from booking orders.
• Order entry in computer system.
• Distribute copy of Booking to Reps and National Distribution Manager.
• File bookings by member and maintain.
• Ensure correct prices, order reason and payment terms are applied according to programs.
• Invoice corrections.
• Follow tire return policy.
• RMA Management
• Help customer with B2B issues.
• Provide support to National Account queries.
• Provides technical tire fitment recommendations based on industry standards.
• Suggests closest dealer locations to consumers.
• Monitor and report on product quality concerns and emerging trends.
• Respond to, investigate, and report on customer complaints.
• Provide timely and fair judgment to customer Tire issues on Toyo product performance and applications of Toyo product.
• Provide technical information to Sales and Marketing to assist in the sales and promotion of Toyo product.
• Provide training to Toyo and Dealer sales personnel to ensure familiarity with and correct applications of Toyo product.
• Assist with Inventory count.
• Work closely with Sales Managers, Logistics and Warehouse teams.
• All other tasks as per direction from Vice-President or to meet the needs of company growth.

Other Skills & Abilities

• Solid computer skills
• Proficiency in SAP
• Proficiency in MS Office (Excel, PowerPoint, Word, Outlook)
• Energetic, positive attitude, leads by example, and knows how to motivate individuals and the team.
• Exceptional communication skills with ability to lead team and positively influence customers.
• Excellent time management skills and the ability to prioritize tasks to ensure effective and timely follow-up.
• Ability to quickly get up to speed, acquire knowledge and provide value.
• Excellent attention to detail and accuracy
• Fully bilingual (English and French)