Job Description

Job Description: Associate Technical Account Manager

Company Overview:

We are growing, driving change and have a clear vision of the future.

Sund Technologies is a leading IT and cybersecurity management firm dedicated to helping businesses protect their data, infrastructure, and operations from evolving cyber threats. We provide managed IT services, cybersecurity solutions, and expert consulting to ensure our clients' environments are secure, efficient, and resilient. Join us in our mission to deliver top-tier service and technology that helps businesses stay ahead of the curve in an ever-changing digital landscape.

Position Overview:

The Associate Technical Account Manager (ATAM) is a customer-focused and technically able systems administrator, responsible for managing and nurturing client relationships, delivering technical support, and supporting project execution to ensure successful outcomes. The ATAM will work closely with TAM and clients to understand their needs and challenges, help them optimize their IT and cybersecurity infrastructure, and deliver tailored solutions that meet business objectives. This role requires a combination of on-site work at Sund Technologies as well as periodic travel to client sites, depending on project requirements and client needs. The ATAM will also be on-call as needed for urgent technical support and incident management.

Responsibilities:

Provide advanced troubleshooting and support for complex technical issues
Support Microsoft-related technologies, including Windows Server, Office 365/Exchange, SQL, SharePoint, etc.
Manage and maintain virtual environments (e.g., VMware, Hyper-V)
Design, implement, and support cloud infrastructure (e.g., AWS, Azure, Google Cloud)
Implement and support backup and disaster recovery solutions
Configure, install, and maintain network devices and services (e.g., routers, firewalls, WAN/LAN connectivity)
Collaborate with third-party vendors and IT personnel to resolve issues
Effectively communicate with clients regarding ticket progress, changes, and outages
Maintain detailed documentation of client systems and configurations
Enter time, expenses, and work as service tickets in ConnectWise

Qualifications

Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, or a related field (or equivalent work experience).
3+ years of experience in the IT field. Experience in a client-facing technical role, such as Solutions Engineer, or IT/Network Support.
Strong technical skills in Microsoft technologies, cloud platforms, and networking
Experience with SonicWall, Datto, Connectwise, Office 365
Strong knowledge of managed IT services, endpoint security, firewalls, and intrusion detection/prevention systems.
Excellent communication and interpersonal skills
Experience in project management, including participating in cross-functional teams, timelines, and deliverables.
Strong organizational skills with the ability to manage multiple tasks and projects concurrently.
Ability to troubleshoot complex technical issues and provide solutions under pressure.
Dedication to providing exceptional customer service
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.

Personal Attributes:

Communication Skills (Written & Verbal): Exceptional communication skills, both written and verbal, are preferred to effectively collaborate with cross-functional teams, articulate ideas clearly, and present complex information in an accessible manner to both technical and non-technical stakeholders. Strong listening and feedback abilities are key to fostering a collaborative work environment and maintaining open, transparent channels of communication.

Cross-Departmental Collaboration: Ability to collaborate seamlessly across teams and departments in a fast-paced, dynamic environment. Strong interpersonal skills are valued to build relationships and work effectively with colleagues, clients, and stakeholders from diverse backgrounds and perspectives.

Alignment with Company Mission and Values: Demonstrates a strong commitment to living out the company’s mission and values. Ideal candidates should show a passion for Sund Technologies mission, e.g., innovation, sustainability, community engagement], and be able to align their work with the broader goals of the organization, ensuring their contributions drive the company’s purpose forward.

Emotional Intelligence (EQ) & Empathy: Preferred candidates will have a high level of emotional intelligence (EQ) and empathy, enabling them to understand and manage their emotions, as well as the emotions of others. This helps in building strong team dynamics, resolving conflicts constructively, and fostering an inclusive and supportive workplace culture. Components: Self-Awareness, Self-Regulation, Motivation, Empathy, Social Skills.

Adaptability and Growth Mindset: Ability to adapt to evolving priorities and rapidly changing business environments. A growth mindset is essential for staying open to feedback, continuously learning, and actively seeking opportunities to contribute to both personal and organizational development.

Problem-Solving & Critical Thinking: Strong problem-solving skills and the ability to think critically are preferred. The ideal candidate should be proactive in identifying challenges, proposing innovative solutions, and taking ownership of complex issues while keeping the broader mission and company objectives in mind.

Leadership by Example: While formal leadership experience may not be required, we highly value individuals who lead by example. Preferred candidates should exhibit integrity, responsibility, and a strong work ethic while motivating others to reach their full potential and contribute to achieving team and organizational goals.

Customer-Centric Mindset: Preferred candidates should demonstrate a customer-first approach in all aspects of their work, ensuring that decisions and actions reflect an understanding of customer needs and an unwavering commitment to delivering exceptional service or products that align with the company’s mission.

Accountability and Ownership: We seek individuals who take ownership of their work and are accountable for their actions. Candidates should be able to set and achieve individual and team goals, consistently delivering results that align with company objectives and contribute to long-term success.

Why Join Us?

Innovative Work Environment: Work with a cutting-edge IT and cybersecurity firm that is growing, driving change and has a clear vision of the future.

Career Growth: We invest in professional development through training, certifications, and mentorship opportunities.

Comprehensive Benefits Package: competitive benefits package, including medical insurance, paid holidays, PTO, 401k, and bonuses. We are committed to providing a supportive and rewarding work environment for our employees.

Collaborative Culture: Join a supportive, dynamic team where your contributions will have a significant impact and help shape Sund Technologies.

To Apply:

Submit your resume to job2106@sundtechnologies.com

Job Type: Full-time

Pay: $55,000.00 - $72,000.00 per year

Benefits: