Account Manager - Inside Sales

Description:

About HealthFlex: We are founded by nurses and driven by true empathy for our patients. We offer a holistic approach to hospice care focusing on preserving dignity, offering spiritual and emotional support as well as ensuring pain management and overall comfort. Providing this support in the familiarity of one's home is vital to ensuring patients and their families can focus on cherishing their time together. We are proud to be offering these services in the following Bay Area Communities; San Francisco, San Mateo, Santa Clara, Alameda, Contra Costa, Solano, Marin, Sonoma and Napa.

Role Summary: As the Account Manager, you will serve as a critical liaison and support mechanism between the business development team and community partners, including, but not limited to, hospitals, physician practices, skilled nursing facilities, and assisted living communities, as well as patients and their families. In addition to managing your own assigned accounts, your primary responsibility will be to collaborate closely with both external and internal stakeholders to ensure timely service delivery and patient satisfaction. Your efforts will directly contribute to HealthFlex's market leadership and the provision of essential, top-quality home health and hospice services to the community.

Key Responsibilities:

• Primary objective is to meet and exceed sales targets by promoting HealthFlex's services and expanding our client base for assigned accounts.
• Establish and foster meaningful business relationships to secure referrals and partnerships. Your ability to create trust and cooperation will be pivotal in your success.
• Partner with and maintain ongoing and timely communication with both internal and external partners in order to ensure smooth transitions into services and ongoing quality of care.
• Follow up on leads and prospects regularly in order to secure referral submissions
• When assigned and appropriate, acts on the behalf of the Community Liaison (aka field team)
• Supports the field team with administrative duties such as but not limited to; documentation review and collection, inbound and outbound calls, following up with community partners and data entry
• Communicate and coordinate with internal stakeholders such as; Intake Coordinators, Care Coordinators and Clinical Leadership
• Maintain accurate and up-to-date records of all sales activities and client interactions in the CRM system, pulls reports as needed
• Receives daily Non-Admit Report from the Intake Team in order to attempt a successful conversion
• Follow up on calls and customer service issues from Cortex
• Performs weekly referral audits to ensure reports are accurate for bonus pay out
• Resolve and review service failures as assigned
• Community event support; promotions, collateral, packing, booth set up/tear down and interacting with community members
• Meets monthly and quarterly sales targets and KPIs
• Inventory, stalking and ordering of marketing materials

Acknowledgements and Awards:

• 8 time winner of “Best & Brightest Places to Work”
• 6 time winner of “Inc 5000 Fast Growing Companies”
• Winner of “Better Business Bureau Torch Award”
• 4.6 Star Glassdoor Rating
• 5 Star Medicare Quality Rating

Don't just take it from us, check out what others are saying about their experience at HealthFlex and visit Glassdoor, our reviews speak for themselves! To get a taste of our fun and supportive culture visit Facebook and LinkedIn.

Requirements:

• One (1) year experience in a business development, marketing or similar environment required
• Customer service experience in a medical setting is strongly preferred.
• Strong organizational skills, attention to detail and proficiency in CRM systems.
• Excellent written and verbal communication skills.
• Proficiency in Google Suite and other relevant software.

HealthFlex is an Equal Opportunity Employer. It is HealthFlex’s policy to provide equal employment opportunities for all employees and job applicants. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, religion, creed, color, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, genetic information, marital or domestic partner or relationship status, family or parental status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, height, weight, place of birth ,or any other status protected by federal, state, or local law.