Job Description

Account Manager

Job Summary:

At The 20 client relationships are our top priority. We’re looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with audits, spreadsheets, and other productivity software. Apply today and help us build meaningful, long-lasting relationships that move our business forward.

Essential Functions:

Serve as the main point of contact in all matters related to client concerns and needs
Client Retention – Build long-term relationships with key clients and secure contract renewals
Create plans to address clients’ business needs
Ensure client satisfaction through after-sales care, as well as receiving/using feedback
Create TBRs (Technical Business Reviews) and present to client on a quarterly basis
Give presentations to clients about products and/or services
Act as a point of contact for complaints and initiate escalations as appropriate
Ensure that the terms of a contract are adhered to by both the company and the client
Understand and help meet clients’ goals
Assist in upselling and cross-selling services and products
Collaborate with internal teams (e.g., sales, engineers, senior management) to address clients’ needs

Required Skills/Abilities:

Internship or professional experience in a sales or customer service role
Ability to multitask and juggle several responsibilities simultaneously.
Strong written and verbal communication skills
Improve customer service, perception, and satisfaction
Fast turnaround on client requests
Business awareness: specific knowledge of the client and how IT relates to their business strategy and goals
Document internal processes and procedures related to duties and responsibilities
Understand processes in CRM by completing assigned training materials
Work through a daily schedule in CRM
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software

Preferred Education and Experience:

Proven track record of meeting or exceeding quotas and receiving positive customer feedback
Proficiency with common customer success and customer relationship management software, such as Gainsight and Salesforce
Two years of prior sales experience

Physical Requirements:

The physical requirements below describe the essential job functions needed to complete this job.

Consistent hand and finger dexterity necessary to operate computer equipment
Consistently required to sit, stand, walk, talk, hear, and see
Routine use of hands to type
Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch
Occasional need to walk around the office
Consistent vision abilities required; close vision, depth perception, and ability to focus
May require travel dependent on company needs
Occasional need to lift and/or move up to 30 pounds
The statements contained in this job description are intended to describe the general nature and level of work.

Work Environment/Conditions:

The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work)
Work is in an open office environment with steady conversation and interruption

Benefits:

Incredible company culture
Medical/Dental/Vision health plans
HSA/FSA participation based on insurance plan
PTO/Sick/Holiday pay
Ability to contribute to Long-term Disability and Short-Term Disability plans
Discretionary bonuses
Dependent Care FSA
Paid Parental Leave
Employee life Insurance 100% Company Paid
401K participation
Explosive company growth
Company-sponsored Team Building Events
State-of-the-art, modern office with amenities: free onsite gym, snacks, drinks, and a food hall

Affirmative Action/EEO statement:

It is the policy of The 20, LLC. to offer Equal Employment Opportunity to all qualified applicants, regardless of race, color, creed, religion, national origin, sex, age, disability, genetic infuriate, or any other status protected by federal, state, or local laws.

The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position. Work involves sitting most of the time. Walking and standing are required only occasionally, and all other sedentary criteria are met.

Job Type: Full-time

Benefits: