Job Description

Overall Purpose of this position:

The Rental Counter staff represents PDQ Rentals during the contract writing process, on the phone and in all front-line encounters. This person is adept at contract writing, communicating policy, has a good knowledge of our equipment and gives the customer the confidence that they have come to the right place for their equipment rental needs. Regular attendance is essential in this position to providing the quality equipment and service our customers require as well as timely filing of notices.

Duties and Responsibilities:

(Essential Duties that mustbe performed in order for the job to be done)

Greets customers with enthusiasm
Inputs customer and equipment information into the computer
Takes payment and makes change
Suggests safety items and other ancillary products
Explains due-date and rental termination process
Fields incoming calls and gives information with a smile
Communicates with shop, dispatch and yard for prompt customer service
Takes calls from salesmen and facilitates their orders
Assists with stocking resale items and maintaining a clean front counter
Helps with or does the day-end close
Able to work both early or late

Other Duties that may be included in the responsibilities of the position:

Fills propane tanks. Assists in yard if needed
Moves equipment for display and security
Instructs on proper equipment operation
May be asked to assist in other departments such as dispatch

Relationships/Contacts (people or positions you must interact with to accomplish the tasks):

Customers
Dispatch
Shop
Yard staff
Office
Vendors
Sales staff

Additional Dimensions (Please list any other related information to add to the explanation of this position and what is necessary to complete the job):

This is a position requiring an out-going personality and friendly demeanor. Good phone skills are essential. Flexibility and good problem solving skills will enhance this person’s ability to do the job.

The preceding functions have been provided as examples of the types of work performed by the employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed.

Qualification Requirements (education, licensing, experience, special skills, knowledge and general abilities):

Good phone skills
Computer knowledge
Forklift and propane certification –may be trained at PDQ
Ability to deal easily with people
Understand rental equipment

Physical Demands (how much of the time is spent standing, sitting, walking, lifting etc):

Standing – at least 50% of the day
Sitting – occasionally
Lifting – could be as much as 90 lbs
Typing - often
Reaching and grasping
Occasional bending or squatting
Driving on occasion

To perform the job of Customer Service Rental Counter successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits: