Job Description
Introducing the National Arts Centre
The National Arts Centre (NAC) is Canada's bilingual, multi-disciplinary home for the performing arts. The NAC presents, creates, produces, and co-produces performing arts programming in various streams-the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and Variety-and nurtures the next generation of audiences and artists from across Canada. The NAC is located on the traditional, unceded, unsurrendered territory of the Anishinabe Algonquin Nation.
At the National Arts Centre, we believe the performing arts are vital to the human experience. A house of dreams for the Canadian performing arts, we work with artists and arts organizations from across this land to revitalize our sector.
Curious to learn more? Read our 2023-2026 Strategic Plan, The Journey Ahead.
Equity, Diversity, Inclusion, Anti-Racism and Accessibility
We are on a journey, committed to ensuring that equity, diversity, inclusion, accessibility, anti-racism and reconciliation with Indigenous peoples will guide our actions.
The NAC welcomes applications from candidates who can help us meet our vision, and contribute to the diversity of lived experiences, perspectives, and approaches. When you join the NAC, you will be part of an inclusive community working hard to dismantle barriers to employees' well-being, access, potential, and success. The NAC actively seeks candidates who identify as women, Indigenous, Black, Persons of Colour (IBPoC), members of 2SLGBTQIA+ communities, and people with disabilities. We encourage you to self-identify in the recruitment process.
Full-time, continuing
Key Activities
Reporting to the IT Systems Modernization Portfolio Manager, the Platform Manager will be an engaging, adventurous, and innovative teammate who is energized by partnering with colleagues and vendors to advance the NAC’s CRM strategic road map, progress requirements for new work, and support resource allocation for initiatives, while championing CRM data integrity, reporting, institutional capability building, and change. In the future, the Platform Manager may take an additional leadership role supporting other business systems that the NAC implements over time.
Activities include, but are not limited to:
1. Vendor & Platform Management:
- Serve as the primary point of contact for Tessitura and integrated platforms, overseeing the timely resolution of issues, updates, upgrades, and integrations;
- Manage the vendor relationship, contracting, and activation of new work, fostering a neutral, department-agnostic approach to platform development.
2. Roadmapping, Project and Resource Management:
- Advance system development roadmaps and prioritization of new features;
- Lead requirements gathering and project planning to advance CRM roadmap;
- Plan resource allocation for feature development in alignment with team availability;
- Champion and communicate the use of CRM across the NAC.
3. Data Management, Integrity, and Hygiene:
- Set guidelines for data integrity across departments;
- Develop documentation and training for efficient data processes and platform usage;
- Ensure adherence to data management procedures and support team data hygiene efforts.
4. Institutional Capabilities Building and Reporting:
- Establish best practices and guidelines for various functions, including constituent database management;
- Develop and lead system onboarding, documentation, customizations, and process efficiency;
- Coordinate data-driven projects, analyze data using Tessitura Analytics, Business Intelligence Software, and SQL, and collaborate with departments for customized reporting solutions;
- Analyze and assess institutional data to measure ROI, track progress, and inform strategic decisions.
Skill Requirements
- Bachelor's degree in information technology, computer science, or related field, or combination of formal education and practical work experience;
- Proficiency with SQL, Microsoft Office 365, including PowerBI, and data management;
- Strong problem-solving, oral and written communication, project management and prioritization skills;
- SQL proficiency and CRM software knowledge is an asset;
- Highly engaging, adventurous, innovative, capable at balancing new vision and best traditions, and capable of partnering and influencing others to work in new ways and uphold team working agreements and values is an asset;
- Bilingual in both official languages is an asset;
- 3 years’ experience in support of a customer relationship management system is an asset;
- Proficiency and prior experience with Tessitura and/or similar ticketing systems is an asset;
- Prior experience with Scrum and agile project management is an asset;
- Specialized training in data analytics or database administration is an asset;
- Proficiency with MS Teams and the Office365 suite, including project and task management software like MS Planner is an asset;
- Familiarity with arts organizations is an asset.
Who Can Apply
Persons residing in Canada and Canadian citizens residing abroad. Preference will be given to Canadian citizens.
As part of NAC's interview process, in-person interviews may be required. Please ensure to have the most up-to-date information on your résumé including your current email address.
While we appreciate all applications, only those selected for an interview will be contacted by us.
Important Notice
The National Arts Centre (NAC) is committed to inclusive employee recruitment and selection. The NAC welcomes and encourages applications from people with disabilities. If you require accommodation during the selection process, please inform us as soon as possible and we will make every effort to fulfill your accommodation request.
The successful candidate will be required to provide the original or a true certified copy of their education credentials as appropriate, along with proof of a valid Criminal Background Check as a condition of employment.
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