Account Manager

With over 145 years of industry experience, Black Dome has established itself as a leader in property management and preservation. Our commitment to excellence is evident in our innovative use of cutting-edge technology, which not only streamlines processes but also ensures optimal efficiency throughout every stage of property management. We prioritize transparency and communication, fostering strong relationships built on trust and reliability.

Black Dome offers a comprehensive range of services tailored to meet the unique needs of our clients. From commercial properties to single-family rentals and property preservation, we provide solutions that exceed expectations. By choosing Black Dome, clients are partnering with a trusted leader dedicated to delivering exceptional results and maximizing the value of their properties.

At Black Dome Services, our mission is to redefine property management excellence by delivering innovative solutions, unparalleled service, and lasting value to our clients, partners, and communities.

Job Overview:
We are seeking a motivated and detail-oriented Account Manager to join our team. In this role, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and expectations exceeded. You will act as the primary point of contact, providing strategic guidance and support to enhance client satisfaction and retention.

Key Responsibilities:

• Client Relationship Management:
  Build and maintain strong, long-lasting client relationships. Serve as the main point of contact for clients and address their inquiries and concerns promptly.
• Account Strategy:
  Develop and execute account strategies to meet clients’ goals and objectives. Identify opportunities for growth within existing accounts.
• Project Coordination:
  Collaborate with internal teams to ensure timely and successful delivery of solutions. Liase and coordinate with our vendor network to schedule and monitor completion of client requested work orders. Monitor project progress and communicate updates to clients. Maintain records and notes on active jobs and archival records for closed and completed jobs.
• Performance Analysis:
  Analyze client performance metrics and prepare reports. Provide insights and recommendations for improvement.
• Feedback and Improvement:
  Gather client feedback and relay it to relevant internal teams to drive continuous improvement in our services.
• Market Knowledge:
  Stay informed about industry trends and competitors to provide clients with relevant insights and suggestions.

Qualifications:

• Experience in Property Management or Residential Construction
• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience in client management, account management, or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to manage multiple accounts and projects simultaneously.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A dynamic and supportive work environment.
• [Additional perks, e.g., remote work options, wellness programs, etc.]