Job Description

Position: Banquet Manager

Department: Food & Beverage

Report to: Director of Food & Beverage

Hyatt Regency Tulsa Downtown

Come and join the exciting team at one of Tulsa Downtown venues and long-time staple in the community!

At Hyatt Regency Tulsa, we continue to emphasize and maintain a positive culture surrounding our core values, focused on exceptional standards & experience for not only our guests, but for our employees first and foremost. We are looking for our next valued superstar to join our fun-loving, thriving team!

– We are looking for an experienced and creative Banquet Manager to lead the Banquet & Catering team. The Banquet Manager will play a key role in leading the B&C Dept, including new and creative catering programs, seasonal operational creations, oversight of the banquet bar & buffets, Set ups, plated dinners, receptions and catering services - as well as assuring a top-quality B&C experience in our 42,000 square feet of event spaces.

At the Hyatt Regency, we look for people, like you, who love to create memorable experiences shared around food and drink. Your authentic style and passion for community reflects in all that you do. Our people are the foundation of the organization and together with your entrepreneurial spirit we can create powerful, memorable connections with both hotel guests and local patrons through the art of dining and drinking.

JOB OVERVIEW:Banquet Manager

Our Banquet Manager is a leader of the Banquet Department – responsible for being an integral driver of F&B excellence, promoting total Guest satisfaction and a high level of employee morale by overseeing Hyatt Regency B&C with the bottom-line intent of business growth and success. You will oversee multiple and varied units, including but not limited to restaurants, bars, banquets, and catering events, and in room dining.

oversee and program catering set ups along with room set ups. Stages, conferences, classroom set ups, ballroom plated dinners, cocktail receptions & etc. WE’RE LOOKING FOR SOMEONE WHO IS:A NATURAL LEADER – Collaborates with the whole team and inspires them to provide exceptional customer service.

WHAT YOU’LL DO IN THIS ROLE:

OUTLET STRATEGY AND MANAGEMENT – Oversight, hiring, training and performance management, purchasing and vendor relationships.

GUEST EXPERIENCES – Empower banquet staff to provide unrivaled guest service, interact with guests to obtain feedback, manager service deliver from greeting to invitation to return.

OPERATIONS – Manage day-to-day operations, oversee financial aspects of banquets & catering, uphold standards, ensure compliance with all applicable laws and regulations, assist where needed on the floor.

COMMUNICATIONS – Communicate with key partners & Dept heads, act as liaison with other organizational leads, initiate and oversee cross-functional collaborations. Coordination with Director of Food & Beverage

PROJECT MANAGEMENT – Ability to delegate and manage tasks, assignments, and projects pertains to Critical Path and Action Plan

REQUIRED SKILLS AND ABILITIES:

3+ years of relevant experience in a hotel environment with independent Banquets
Proven track record achieving business results across multiple businesses
History of leading, motivating, and coaching teams to achieve objectives
Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate business partners, and leading cross-functional large-scale initiatives
Excellent oral and written communication skills, including ability to communicate in English
Excellent interpersonal skills with ability to advise effectively and tactfully, counsel, coach, resolve conflict, and negotiate within all levels of an organization
"Win together" mentality
Basic proficiency with Microsoft Office Product Suite, advanced proficiency preferred
Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds
Must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays
Always maintain a professional appearance and manner
Ability to be mobile for significant distances between and within buildings
Ability to observe performance and detect signs of emergency situations and respond with proper action

· Must be willing to “pitch-in” and help co- workers with their job duties and be a team player

· Working with Sales team/dept on providing all guest needs and service

· Ability to multi-task and delegate day-to-day operations and admin, special projects, & duties

· Prior experience working as a banquet manager, assistant banquet manager, or in the hotel industry

What will you be doing most days?

Develop, communicate, and implement a business strategy that is aligned with the property and brand, then lead in its execution
Lead the planning and execution of an event, abide to the EO Resume (BEO)
Stand by the vision and requirements based on the clients needs
Liaise with the convention sales manager & hosted client of event – finalize all EO based on consumption
Adhere strictly to the schedules and timelines as a banquet manager
Provide inspirational leadership while supervising and managing team members during day-to-day operations
Respond quickly and proactively to guests concerns and take ownership of guest feedback until they are addressed and resolved
Accountable for all planed events and catering
Create and execute an exciting beach bar entertainment program and effectively manage the events from start to finish.
Recruit and select talented team members who will enhance the brands culture and provide opportunities for growth and development to retain staff
Keep up to date with Critical Action Plan & Management Operating Plan
Abide by the AOR (Area of Responsibility)
Work with the Banquet Chef & the culinary team
Work with Director of Food & Beverage on strategy, F&B financials, Forecast, Expenses, and driving revenue
Plan the number of waiters, servers and other staff required as the banquet manager
Monitor the placement of tables, décor, chairs and cutlery of an event, as per the theme and standards that are pre-defined
Ensure that the documentation of the schedule and timelines are in place
Collaborate with the banquet chef and brief them on the various meal courses
Negotiate with various vendors and train the banqueting assistants to do the same
Adhere to local laws and regulations while executing the banquet manager responsibilities
Any other tasks or assignments assigned to you

Brand Narrative & Company

The Avery Kitchen & Bar – elevated, modern, well diverse beverage program and cuisine derived from Tulsa staples

Hyatt Regency Tulsa is located in the heart of downtown Tulsa’s vibrant cultural, entertainment and business districts. Walk to BOK Center, Tulsa Performing Arts Center, Arts & Blue Dome districts, & Cox Business Convention Center.

At Avion Hospitality – Trust, Talent & Results

We are a team dedicated to delivering exceptional service and creating meaningful experiences. We understand that transparency is essential to expansion and, as such, we are committed to being fully accountable to owners and brands. Not a commodity-based organization, our growth has been driven by a focus on quality, trust, high-touch service, accessibility, and accountability. Our mission is to change the lives of our partners and associates, and we recognize that when you do what you love and enjoy the people you are surrounded by work becomes a daily pleasure.

Job Type: Full-time

Benefits: