Inside Sales Support Representative

Why We Exist:

At Revive IT & ER2, we desire to grow a sustainable company that provides opportunity for individuals to continuously improve and grow.

What We Actually Do:

ER2 helps large organizations with seamless new technology hardware installation, efficient equipment management, and zero-waste disposal. ER2's unique business model enables the donation of thousands of computers to under-resourced communities, working towards reducing the digital divide.

ER2 is a leading provider of new and refurbished hardware purchasing solutions and Accidental Damage Protection (ADP) services specifically tailored for schools. Our dedicated focus on meeting the unique needs of educational institutions has established us as a trusted partner in the industry.

Additionally, through our sister company, Revive IT, we are dedicated to providing professional, quality refurbished computers and other tech to customers across the globe.

Our Vision:

To Empower Uniqueness! via our: Team Members, Clients, Environment, and Community.

How We Behave:

We are: Constantly Improving | Acting in Humility | Living a Life of Servanthood | Relentlessly Pursuing Excellence

But what does this really mean?

In short, no task is "beneath" you. It's our job to make sure the next guy or gal has enough toilet paper. We all have chores; even our CEO can be found cleaning/stocking bathrooms!

Being a part of the ER2 Family means you...

• Respect your peers and place of work
• Strive to always set the next person up for success
• Seek out feedback in hopes to become better
• Give of yourself while expecting nothing in return

If you can commit to those values… we cannot wait to hear from you!

BEFORE YOU APPLY:

Please be sure to check out our careers page at https://www.er2.com/careers which explains our full hiring process so that you know what to expect!

AFTER YOU APPLY:

Please be sure to add notifications@app.bamboohr.com to your email contact list so you don't miss any communication from us! (Or else it could sit in your spam!)

THE PERKS:

• Healthcare coverage for full-time employees - a comprehensive benefits package that includes medical, telehealth, dental, vision, and life insurance, short term and long term disability, supplemental accident and critical illness insurance, employee assistance program, BenefitHub discount program
• 401(k) with company match
• Competitive wages
• Welcoming, caring, and dedicated team members
• Fun culture with family-like vibes
• Paid Time Off
• Company Branded Attire Allowance
• Professional & Personal Growth and Development Opportunities
• Real Life Skills Training
• A workplace built on continuous improvement - we work to ensure that everything we do adds value to our customer: Better process, easier work day, great product, on time, happy customers, successful company!

All ideas are welcome, everyone has a voice here - unused employee genius is a big waste!

THE OPPORTUNITY:

This is a full-time, in-office, position M-F 8am-5pm, with additional hours as business needs require.

As an Inside Sales Support Representative, you will play a crucial role in supporting our sales team to drive revenue growth and ensure customer satisfaction. You will be responsible for assisting with various sales-related tasks, providing excellent customer service, and maintaining accurate records of sales activities.

KEY RESPONSIBILITIES:

• Collaborate closely with the sales team to assist in achieving sales targets and objectives.
• Develop relations with key vendors to better position industry technology within company solutions.
• Organize internal/external resources in response to customer/partner needs.
• Communicate with customers via phone, email, and chat to understand their needs, provide product information, and assist with inquiries or issues.
• Prepare quotations and proposals for customers based on their requirements and in accordance with company pricing guidelines.
• Process sales orders accurately and efficiently, ensuring timely delivery and fulfillment of customer requests.
• Develop a deep understanding of our products and services to effectively address customer questions and concerns.
• Maintain accurate records of sales activities, including customer interactions, orders, and sales pipeline updates.
• Follow up with customers to ensure satisfaction with products and services and identify opportunities for upselling or cross-selling.
• Conduct research on market trends, competitor products, and industry developments to support sales efforts.
• Provide administrative support to the sales team, including data entry, filing, and scheduling appointments or meetings.
• May focus on new account development and/or expanding existing accounts.
• The customer/partner experience is highly dependent on the performance and accuracy of the specialist and as such, has a significant impact on the customer/partner relationship and the future spend with the company.

THE VITALS:

• Previous experience in sales support, customer service, or a related field, preferably within the Information Technology industry.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and collaborate effectively with colleagues.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in Microsoft Office suite and experience with CRM software (e.g., Salesforce, Zoho) is preferred.
• Knowledge of Information Technology hardware and services is a plus.
• Solid understanding of the full range of products and services and can identify how these products and services align to customer needs
• Leverages cross-functional resources to achieve results/meet customer needs.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred but not required.

PHYSICAL REQUIREMENTS:

• The ability to lift, push, pull, or carry heavy objects as needed 50+ lbs.
• Ability to work and look at a computer screen for extended hours per day.
• Ability to sit and/or stand for consecutive hours.

OTHER REQUIREMENTS:

• Legally authorized to work in the United States
• Must complete drug screen upon hire
• Must pass background screening. "Pass" for us, is defined as no theft related felony within the past 7 years.
• The ability to speak/read English fluently

ER2 is proud to be an equal opportunity employer. We are a diverse group of individuals from all walks of life with the unified desire to Empower Uniqueness and make a difference.

All employment is decided on the basis of qualifications, merit, and business need.

If you need assistance or an accommodation due to a disability, you may contact us at hr@er2.com.

Disclaimer: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.