Job Description

Splitsville Entertainment is Canada’s premier family entertainment center! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.

We are looking for a Deputy Manager to join our team in Hamilton.

This role will support the Centre Manager in the daily operations of the centre. You will motivate team members to deliver exceptional service for every guest, every time. The Deputy Manager will be responsible for making sure that all centre policies, procedures, and controls are followed and coordinates and oversee the planning, organizing, and delegating of work among team members. Their primary goal is to ensure that the team provides exceptional guest service and the centre operates efficiently and effectively.

What will you be doing?

Provide friendly and exceptional guest service
Be aware of all promotions, specials and current pricing
Establish high standards for guest service
Organize and coordinate all people and operations
Motivate and coach team members, shift leaders and assistant managers
Assist in hiring and developing the team including shift leaders and manager
Evaluate team performance and identify hiring and training needs
Develop corrective action plans and disciplinary plans for team members
Attend all management meetings, team meetings and training opportunities
Develop and assign tasks to team members, oversees completion
Provide recognition and constructive feedback throughout the shifts as appropriate
Work closely with event sales manager to ensure flawless events
Work closely with the restaurant hospitality manager to ensure that the centre is functioning in all capacities
Collaborate with management team to create and implement sales goals and contests
Work closely with other management to achieve revenue goals and meet budget standards
Ensure adhere to all company policies and procedures including all health and safety policies and procedures
Ensure adherence and completes all systems and checklists
Create action plans and reports for senior management
Be polite and courteous with guests and fellow team members
Provides resolutions for guest and team member issues
Communicate with shift leaders and managers
Assume the role of the centre manager, when the centre manager is away from the centre
Other duties as assigned

What are we looking for?

Proven experience as a Manager in a hospitality environment
Responsible, reliability and trustworthy
Friendly, energetic, enthusiastic, positive attitude
Ability to multitask and stay calm under pressure
Excellent team leadership skills
Excellent communication and leadership skills with proven success in training and motivating diverse teams
Ability to problem solve and make decisions quickly and confidently bases on company policies and practices
Keen interest in delivering exceptional service to ensure an unforgettable experience for our guests
Demonstrated ability to set and achieve individual and team goals
Ability to make decisions quickly and confidently bases on company policies and practices
Flexible schedule (available days, nights, weekends, holidays

If you think you have what it takes and would enjoy working in a fun, friendly, fast-paced environment - we would like to hear from you! Apply today!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without discrimination. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment process. We thank all applicants for their interest, however only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits: