Job Description

AYC Group LLC is a leading salon equipment provider located in Garland, Texas. We are seeking one organized and motivated E-Commerce Specialist to join our team. This is a full-time position.

Responsibilities:

Manage and process marketplace sales orders on daily basis to ensure the sales orders been fulfilled on time.
Work with customer service, shipping, and warehouse department on troubleshooting order issues, including cancelled orders, out of stocked items, return and refund.
Monitor and troubleshooting tracking number feeds from internal system to Marketplace and website on daily basis.
Monthly report of order processing efficiency to identify any issues with the current process.
Marketplace product listing creation by using flat file upload template and platform such as Rithum(previous ChannelAdsivor).
Product listing error trouble shooting including image resize/update, product description update and optimizations, change of features and attributes.
Update price for marketplace listings by using Excel, Rithum, and marketplace seller portal.
Organize messages in inbox, reply to customer presale questions on daily basis.
Assist marketplace account manager on maintaining FBA/WFS inventory, schedule inbound shipment, keep record of returns and orders.
Help execute marketing promotions, renew coupon and code, deals on Amazon.
Other tasks as supervisor assigns.

2 year experience in at least some of the following areas (willing to train in areas to fill gaps):

eCommerce channels such as Amazon, Walmart, eBay, Wayfair, etc.
Detail-oriented with strong organizational and project management skills.
Demonstrated experience as an effective team member, reliability/integrity/maturity, be able to finish tasks on time.
Experience using Gmail, Asana, Dropbox, Excel, Word, PowerPoint

Requirements:

Passion of eCommerce and Digital Marketing.
Intermediate computer skills. Heavy usage of Excel.
Self-motivated, well organized, and detailed oriented. Position will require extreme attention to minute details and autonomous follow through of multiple issues at once.
Ability to read, write and speak English clearly and fluently.
Must be able to quickly adapt to various advanced eCommerce software platforms. Experience with eCommerce platform Rithum and inventory management system Fishbowl or similar will be a plus, but not a must.

About us:

Our mission

We strive to be an industry leader in the production and provision of salon furnishings and parts, drop shipping and logistics, fulfillment, warehousing, and product development.

We’re here for you

We at AYC are committed to be a strong platform for our customers by providing multiple services, including drop shipping, logistics, and fulfillment. We deliver on this commitment by establishing long-term relationships with our customers to ensure the continued growth of their businesses and our own. With firm partnerships overseas in Taiwan, China, and Vietnam, AYC has positioned itself with distribution centers in Dallas Texas and Atlanta Georgia to market its products through a nationwide network of loyal dealers.

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Parental leave
Vision insurance

Schedule:

Monday to Friday

Application Question(s):

Which kind of e-commerce platform(s) have you worked with? Please list the platform name such as Amazon, Walmart, eBay, Wayfair, Shopify, or any e-commerce platform that you have worked with.

Experience: