Job Description

National Dispatch Group is currently recruiting an Account Coordinator to join its team of dedicated specialists. The ideal candidate is a great communicator with a strong client focus and the ability to multitask.

*We offer bonuses for on call service that can be as much as $150 extra in your pocket in a week*

There are two shifts available: 8:30 am - 5 pm or 12:30-9 pm.

Here is an opportunity to start your career in an established and successful company that continues to grow. We are looking for great communicators who have a service-first attitude and want to learn new skills.

Job Description:
Answer incoming calls or emails from clients to produce quotes, process orders and dispatch professionals across the country (no sales or cold-calling!);

Identify and research the specific equipment or specialist required, and coordinate operations in the requested area;

Provide courteous and informative customer support to all incoming callers, demonstrating knowledge of key services and strengths;

Collaborate with the team to resolve any major client issues (delays, delivery difficulties, complaints);

Follow up with clients, monitor progress on jobs and ensure customer satisfaction;

Provide limited on-call service with compensation;

Qualities:
- Customer-oriented;
- Tech-savvy;
- Outgoing;
- Motivated;
- Team-oriented;
- Excellent communicator.
- Required Qualifications:

Requirements:
- High-school diploma;
- 1 to 2 years of experience in a retail, customer service or call-centre environment;
- Experience working in an office environment (asset);
- Proficiency in English.

Job Type: Full-time

Pay: $37,400.00 per year

Benefits: