Job Description
Inbound Sales Position Overview:
Join our team at a technology-driven digital printing company, where innovation and opportunity intersect. We're seeking an individual who can effectively use digital tools, automation, and the Xerox sales system to enhance our client engagement approach.
As a valued member of our team, you'll be responsible for overseeing our inbound channels and establishing meaningful connections with clients. Your goal will be to navigate the digital landscape proficiently, utilizing up-to-date sales automation software and telephony techniques that resonate with today's tech-savvy audience.
What you'll do:
- Convert inbound calls and web chats into service contract orders, with a focus on strategic upselling, cross-selling, building the equipment pipeline, and driving sales growth.
- Take ownership of key performance metrics, including revenue generation, profit margins, and win rates, continuously striving for improvement.
- Foster positive relationships with our field teams, collaborating to develop strategies for optimal coverage of overlaid accounts.
- Apply sales strategies and call prioritization techniques to drive tangible business results.
- Proactively engage with key decision-makers within client organizations, forging meaningful connections that drive success.
- Identify and nurture high-quality equipment leads to fuel our growth.
- Demonstrate fluency in articulating the features, advantages, and benefits of Xerox Solutions to prospective clients.
- Skillfully resolve conflicts, both internally and externally, to maintain smooth operations and client satisfaction.
- Master the art of executing inbound campaigns and strategies, ensuring their seamless integration into our sales approach.
- Collaborate closely with cross-functional teams to strategize and navigate complex sales cycles effectively.
- Implement proven sales management processes to achieve objectives related to new business, product launches, or segment expansion.
- Develop a deep understanding of our clients' strategic business objectives, tailoring our offerings to align with their goals.
- Oversee the Order To Install process, ensuring a smooth transition from sales to installation.
- Maintain and update client databases, ensuring accurate and up-to-date information.
- Embrace the flexibility to perform other necessary duties as required to contribute to our collective success.
What you need to succeed:
- Exhibit flexibility to work varying hours, including Canadian or US holiday schedules when necessary.
- Communicative and Interpersonal Skills:
- Demonstrate strong interpersonal, communication, and client relations skills.
- Maintain a professional telephone demeanor.
- Apply excellent listening and probing skills.
- Effectively multitask with exceptional attention to detail and accuracy.
- Possess sales aptitude, including assertiveness, persistence, active listening, and self-motivation.
- Utilize strong analytical and mathematical skills.
- Display organization with effective time and activity management abilities.
- Operate effectively under pressure with maturity and self-confidence.
- Exhibit proficiency in systems literacy (PowerPoint, Excel, Word, Outlook) and intranet/internet familiarity.
- Excel in the ability to work independently with minimal supervision.
- Act as a proven team player.
- Prefer post-secondary education and/or equivalent sales experience.
- Recommend previous contact center experience.
How we set you up for success:
- Training Initiatives: Elevate your skills through our in-house training, online learning opportunities, and mentorship programs that nurture your professional growth.
- Performance Reviews: Receive regular individual performance reviews every six months, fostering continuous growth and development.
What We Offer:
At Xerox, we understand that attracting top talent requires more than just a job – it's about providing a fulfilling career experience. When you choose to join our team, you'll embark on a journey filled with opportunities, growth, and rewards.
- Competitive Compensation: Enjoy a competitive package with a base salary, commissions, and extra rewards for exceeding targets.
- Comprehensive Benefits: Access medical, dental, vision, and life insurance from day one to support your well-being.
- Work-Life Balance: Benefit from paid holidays, personal choice days, and two-weeks of paid vacation after your first year.
- Charitable Involvement: Be part of our commitment to the community with paid time off for volunteering.
Join us at Xerox, where we invest in your success, well-being, and personal growth. We're not just offering a job; we're offering a rewarding career journey filled with opportunities to thrive and make a positive impact. Apply today and with our technology, build your future.
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