Job Description

Love to help others look and feel fab? Then turn your passion into a rewarding role with the growing team at European Wax Center—the world's leading experts in comfortable and healthy body waxing! We're in the business of revealing beautiful skin and, with your help, we'll give guests a reason to walk in... and strut out.

As an Assistant Manager, you'll have the drive and dedication to hit the ground running. If you're not a Waxpert, there's no reason to fret—our comprehensive training will teach you all the secrets to revealing beautiful skin. And to show our appreciation, we offer great pay and performance incentives throughout your career!

Why our associates and wax fans adore us:

We provide a luxurious waxing experience at an affordable price
We use our exclusive Comfort Wax that’s virtually painless
Our 4 Steps To Gorgeous wax process ensures efficient, silky-smooth results
Our facility is beautiful, comfortable, luxurious and clean
We have over 700 Licensed Centers nationwide, but still maintain a close-knit family culture
Named one of the fastest-growing franchise businesses by Inc. Magazine three years in a row

Here's what we're looking for:

Strong leadership skills
Ability to self-motivate and push yourself to be the best
Honest and hard working
Desire to form a long-term relationship with our company
MUST be able to work days, nights and weekends
Be positive, friendly, upbeat and personable
Maintain a professional appearance at all times
Able to work with others in a fun, fast-paced environment
Ability to work flexible days and hours
Have reliable transportation

In essence, the Assistant Center Manager is responsible for ensuring every guest has a memorable and inviting experience while delivering the company's desired financial results. This includes but is not limited to consistently modeling guest service behaviors, recruiting, development and retention of talent, loss prevention, expense control, training & coaching, and center cleanliness.

Guest Experience

Ensures the center exceeds guest's expectations by delivering an inviting and memorable guest experience with every guest who walks in the door.
Creates guest intimacy with each transaction, building brand loyalty and creating a guest for life. Promotes sharing their experience with friends.
Trains Associates to establish trust and builds guest confidence by becoming experts in package sales and products, becoming our guest's trusted advisor.
Ensures that all guest transactions are handled in a friendly and efficient manner, leaving a positive lasting impression.

Sales Leadership

Produces results. Manages productive shifts to ensure center meets and exceeds sales goals. Lead Associates to do the same by embracing, practicing, and coaching all guest experience behaviors. Partners with DM and/or RM to take smart risks and seek creative value-added solutions to challenges.
Takes ownership and accountability for creating a positive work environment that increases productivity and reduces turnover.
Communicates business goals and priorities to maximize Associate performance, increase sales opportunities and profitability.
Celebrates positive Associate performance and partners with Manager to identify performance opportunities for ongoing feedback and development.
Maintains presence through effective floor sales leadership ensuring staff coverage in all areas of the center.
Analyzes business reports and provides insight to Manager in order to leverage talent accordingly.

Talent Management

Routinely recruits and presents quality candidates who reflect the EWC brand and will deliver the desired results.
Motivates and trains all Associates through brand programs in sales, guest service and product knowledge.
Understands and communicates the company's vision and core values to promote teamwork, and partner in building a team focused on driving the growth of the center.
Maintains an open center environment where Associates are free to express their concerns and feelings without the fear of retaliation or ill will.
Motivates Associates to take action to achieve sales goals and drive positive results daily.
Demonstrates professional written and verbal communication when engaging in all business transactions with guests, Associates and Corporate Office.
Communicates effectively with the DM and/or RM, Associates and peers, including the cascade of information necessary to manage the business.

Visual Management

Coaches and directs Associates on the implementation of visual marketing guidelines and ensures compliance to company standards.
Implements all promotional and visual marketing moves as directed.
Ensures center is neat, clean and organized, the lobby is filled to the correct capacity and that all products and marketing are represented as directed.
Maintains all brand visual and cleanliness standards.

Operational Management

Ensures compliance to company standards per the Center Operations User Guide.
Manages and adjusts schedules and daily tasks to meet business goals.
Supports DM and/or RM in Loss Prevention company guidelines.
Minimizes loss by following company Loss Prevention policies and offering excellent guest service.
Ensures all areas of the Center including storage room and desk are neat, clean, organized, and operating to company standard.
Follows all safety standards to ensure a safe work environment.

What Sets You Apart:

Understands the business of Revealing Beautiful Skin and is able to utilize Key Performance Indicators to drive positive business performance.
Places the guest first by coaching Associates to connect with our guests.
Builds brand loyalty and establishes a loyal guest base through their behavior, product presentation and service.
Is self-motivated and a go getter. You are accountable, punctual, organized, and reflect the brand.
Leads and inspires by example, regularly encourages fact-based solutions and celebrates the success of others.

Physical Demands