Job Description

What is the role?

Client Partner will be responsible for structuring, developing, and leading a high-performing account management operation that is able to secure new business, maintain and expand current customer expenditure and drive superior customer experience and revenue growth.

You will be accountable for the following activities within our top customers:

Pipeline development
Lead qualification
Executive Client meetings
Proposal development
Leading negotiations, and closing
Overall Account Health
Account Planning
Innovation Reviews
Trusted Advisor at Executive level
Relationship Building and expanding network within customers
Advising Customers on Target Operating Model (TOM)
Success Measurement and ensuring value is realized within project/programs
Change management oversight
Creating and refining roadmap
Strategic planning for Salesforce programs/projects
Support business planning and business case development
Assisting with resourcing continuity
Program Governance
Escalations
Risk Management

As a Client Partner you understand the obstacles to successful transformations and are able to advise clients on how to mitigate risk and provide value to critical business objectives.

Responsibilities:

Reporting directly to the Customer Success Leader, you will collaborate and create opportunities (both organic and inorganic) to support a client’s transformational journey. Specifically, the Client Partner will be responsible for:

Client Strategy:
- Takes ownership of the client and be their main POC at an executive level, making sure that all functions of the organization are aligned to meet its strategic objectives
- Build and manage relationships with key customers and partners, identify and develop partnering opportunities to enhance capabilities and accomplish key client objectives and identify new business opportunities
- Responsible for executing the customer’s vision. Oversight of the target operating model, roadmap, workstream planning, resources, skill sets, project governance, and executive stakeholder management
- Look beyond the project to help customers develop measures for its impact. Help maintain a focus on how customers can best service their clientele throughout the Salesforce project and keep it aligned with longer term goals
- Develop and own the execution of account plans for customer retention and growth

Selling:
- Drive overall account planning, and serve as "voice of customer" within Gerent and be the key executive on the account.
- Ensure a robust customer lifecycle process to deliver strong customer engagement
- Lead the sales cycle for opportunities and secure future business within the account year over year

GTM Optimization:
- Monitor market trends and provide regular competitor analysis
- Continuously assessing risk mitigation with customer and Gerent (direct and perceived)
- Responsible for execution and customer satisfaction in all the revenue portfolios within the accounts
- Accountable for maintaining high levels of CSAT scores across the account

Drive Execution & Incremental Opportunities:
- Positioning Gerent as a Strategic IT partner and identifying new avenues to partner, implement and deliver within the account
- Identify opportunities to grow Gerent’s position in the account and retain our top customers
- Leverage market intelligence to support strategic business decisions on feature development of existing and new data analytics solutions.
- Develop new and strengthen existing partnerships with key stakeholders in order to build and maintain Gerent’s trust in the account.
- Building
- Oversight of ensuring Gerent’s successfully achieves billed revenue targets within the account

Qualifications:

4 Year / Bachelor's Degree. Business Administration or similar degree. Post Graduate Degree Preferred
5-10 years of experience as a management consultant in a professional services organization
Experience managing Client P&L of $10-20+ Million dollars including reporting and metric assessment for the account
Minimum 10 years of experience in a client-facing role in a consulting firm or an account/engagement management role in the IT professional services.
In depth understanding of technology and services domains
A strong performance track record of managing different portfolios-ranging from sales, new sales, strategic account planning and delivery excellence
Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences
Able to make knowledgeable conversations with clients in business value/transformation/trends in the industry
Strategic thinking and the confidence and ability to plan ahead and stay the course
Must be able to navigate a large organization, work in a multi-dimensional matrix and have the power of persuasion through content and confidence
Understanding and thought leadership in technology, services and business trends and their direct and indirect impacts on the outcomes of Industry Services, including awareness of industry trends, challenges, opportunities and disruptors
Excellent problem solving, communication, and client management skills are essential
Ability to develop and nurture Trusted Partner-level relationships with both C-suite client contacts and internal stakeholders via a strong industry POV and understanding of client needs

Soft skills:

People leadership — Must have demonstrated leadership skills in developing and growing long term, high value client relationships
Teamwork — Ability to effectively team with peers in a large, matrixed organizations, including significant experience with off-shore teams and delivery
Client focus — Must apply a client-centric mindset and ensure that all projects keep clients’ stated needs and goals top of mind.
Accountability — Must be willing to take ownership of and responsibility for clients success
Communication and presentation skills — Must present complex information to both technical and non-technical audiences.
Innovation, creativity, and problem-solving — Should be willing to think outside the box when confronting project challenges, building out practice assets and defining methods to train delivery resources.
Strategy - Must be able to lay out a strategy or roadmap for clients onboarding or amidst a digital transformation anchored in Financial Services use cases

Leadership Qualities:

Must have a strong commitment to living in service to others
Be of outstanding character; a leader who influences others to become the best versions of themselves and demonstrates wisdom, integrity and resilience even in tough times
Be a keenly intelligent builder, dedicated doer, and empathetic leader who enjoys developing teams and creative strategies

What we can offer you:

Competitive salary
WFH
FTO
Paid major holidays
Healthcare, dental, vision coverage
401k

Don’t wait; start growing your career with Gerent today!

At Gerent, we recognize that our people are our strongest asset. Since our founding, we’ve sought to harness the power of people and technology to fuel meaningful, positive connections between businesses and consumers. Our thriving community of creative thinkers and makers sets us apart by continually finding new ways to turn innovative technology solutions into remarkable customer experiences.

The quality of their collective work speaks for itself — today, Gerent stands as a Salesforce Summit Partner and, after 900+ implementations, holds a 5-Star Customer Satisfaction Score. Our services span the gamut from strategy to consulting, implementation, digital experience, innovation, and managed services.

Our ultimate goal is to become a trusted advisor in the Salesforce ecosystem. To that end, we’ve gathered some of the best and brightest in tech to ensure that Gerent’s collective strategic knowledge, business acumen, industry knowledge, and deep technical expertise set us apart from our competitors.

We’ve built a solid foundation over the past 13 years. Now, we have a pivotal opportunity to expand exponentially over the next few years. We need talented professionals who can help us grow — and want to grow alongside us.

Why work with Gerent?

Relationships are our gold standard.

We put our people first because we know the way we treat our employees is the way they’ll treat our customers.

Learning never stops.

Our team has an unquenchable thirst for knowledge. We embrace curiosity and continuous learning, pushing ourselves to skill up and stay abreast of industry and technical innovations.

Working to live.

Work is just one facet of a person’s life, and we intend to keep it that way. That’s why our entire team works remotely – because we’ve found that working from home means having more time to spend on our passions and with our families.

Embracing our differences.

Diversity is one of our greatest strengths. By including people from all walks of life, we can generate the best ideas and solutions.

We see and seek the best in people.

We assume the best of those we work with. We’ve found that assuming positive intent from our clients and colleagues leads to a positive work environment where everyone thrives.

Greater than the sum of our parts.

We believe we’re at our best when we work together. We’ve created a culture in which team members come together and elevate one another to perform at a higher standard than they ever could alone.

Constantly striving for excellence.

When something is good, we want to make it great. It’s in our company DNA to challenge the status quo and push the envelope. We’re not afraid to ask hard questions that improve our work.