Job Description

Hi,

Job Title: Sr On-Site Service Specialist

Location: Mountain view, CA, 94040(onsite)

Duration:3+months

If anyone interested in this position please reach me: hr@atriyo.com

JOB Description:

Requires full Covid vax prior to submission and provide vax proof with submissions. MUST BE FULLY VACCINATED PORIOR TO SUBMISSION>

Manager is seeking resumes with experience for:

Maintains logs and work records to be utilized for tracking, management reports, and inventory.

Distributes incoming mail and packages to designated drop points as well as office supplies and fax transmissions.

Delivers completed reproduction work to pre-determined delivery areas. This may include delivery areas outside of the customer's office location.

Deliveries and pickups may require travel between nearby offices.

Maintains daily meter and service logs.

Performs duties related to the shipping and receiving of materials and packages.

Performs filing duties in conjunction with specific customer requests, which may include 'purging' and archiving old documents.

Performs duties of scanning, file conversion, file naming, and encryption.

Assists with the movement of supplies, equipment, etc.

May travel between customer’s buildings.

May be required to lift 20-50 lbs. Will always be assisted.

Knowledgeable of all daily operations and services offered within an account base.

Embraces the diverse customer environment and maintains excellent customer focus while performing on site duties.

Responsible for customer satisfaction by engaging end-user feedback and escalating concerns to the account manager and helps support resolution.

Works to learn and manage all aspects of the RICOH Service Centre in the absence of the Site Manager or Supervisor

Dress code is business casual

Report to El Camino Health 285 South Dr. Unit 4 Mountain view, CA 94040 and free parking is provided.

***Shift timings***

7:30 AM to 4:30 PM (Mon- Fri)

Job Type: Temp to perm

Roles & Responsibilities

Responsibilities

Interact with customers in a friendly manner throughout the course of the work day.

Sorting and delivery of mail and packages/badges throughout the customer’s site.

Performs duties related to the shipping and receiving of materials and packages.

Learning mail delivery routes at multiple customer locations.

Establishing and maintaining quality controls to ensure work accuracy as it relates to mail operations.

Delivers completed reproduction work to pre-determined delivery areas. This may include delivery areas outside of the customer’s office location.

May travel between customer’s buildings.

Complete training as assigned.

Maintains logs and work records to be utilized for tracking, management reports, inventory, and ordering of supplies.

Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

Requires high school diploma or GED and 1-2 years of related work experience.

May require valid driver’s license and minimum levels of auto insurance coverage per Ricoh.

Demonstrate competency in basic computer skills.

Minimum of 2 years' experience in office setting is preferred.

Ability to provide an excellent customer experience, utilizing strong customer service, personal and communication skills.

May require a valid driver's license and minimum levels of auto insurance coverage per RICOH Policy.

Minimum Qualifications

QUALIFICATIONS (Education, Experience and Certifications)
Typically Required:
- Requires high school diploma, GED, or equivalent work experience.
- Some related copy job experience is preferred.
- May require a valid driver’s license and minimum levels of auto insurance coverage per Ricoh policy.
- Demonstrated competency in basic computer skills including proficiency in MS Office Suite.
KNOWLEDGE, SKILLS AND ABILITIES
- Technical aptitude with printers, copy and postage machines and other office equipment
- Good customer service skills
- Good organization skills
WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS
- Typically, an office environment with adequate lighting and ventilation, and a normal range of
temperature and noise level.
- Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction – prepare, provide and convey diversified information.
- Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50-55 lbs. and in pushing or pulling machines on wheels, which may weigh up to 700 lbs., in order to move for repairs. Walking between buildings may be necessary.
- Moderate dexte
-Scanning of claims documents
-Indexing
-Document Prepping
-Document Destruction
-Mail Pickup and Delivery