Job Description
Join our team as an ACCOUNT MANAGER, where you'll lead dynamic teams, and drive customer satisfaction, all while making a lasting impact!Are you ready to be the driving force behind customer success and team excellence? As our Account Manager, you’ll take charge of delivering top-tier customer satisfaction, ensuring account retention, and fostering a positive, dynamic work environment for your team. Your role will ensure all services are delivered smoothly, efficiently, and with exceptional quality – all while keeping costs in check.
Position Responsibilities:
- The ACCOUNT MANAGER controls expenses for all Janitorial operations within the plant, review job cost and make adjustments necessary to meet budget compliance. .
- Ensures that service delivery is consistent with the highest quality of standards within our organization.
- Maintains employee personnel records for administrative compliance.
- Plans, organizes, coordinates, executes and supervises functions of janitorial operations on all shifts.
- Establishes work flow processes and standards.
- Ensures that environmental procedures are being maintained in accordance with Local, State, Federal and Company requirements.
- It is a priority that the successful candidate possesses 2-5 years of experience.
- Ability to create and forecast productivity, staffing and budget plans. Initiate corrective action in a professional and thorough manner as needed.
- Highest level of commitment to client satisfaction and quality standards. Ability to take on the leadership role in client communication regarding our programs and services as well as performance under the contract. Provide feedback to management as needed on unique client requirements and opportunities to expand client relationships
- Demonstrated experience in coaching, motivating, developing, and leading a team. Knowledge of human resource policies and practices, including the development of staffing plans and job descriptions, employee relations, training, safety, benefit administration and succession planning.
- Associate's degree or higher
- 2-5 years management experience
- Excellent people and leadership skills
- Customer and employee passionate
- Demonstrated customer service skills
- Education: BA/BS
- Knowledge of all Microsoft Office applications
Ability to walk or stand for prolonged periods. May require bending, stooping, reaching up, and lifting up to 50 pounds. Ability to work in heavy industrial environments for extended periods of time.
Why Work For The Budd Group?!?
- We are a God-honoring company of excellence
- PTO - Vacation, Sick Time, 9 Major Holidays, 2 Floating Holidays, and 1 Volunteer day to go serve your community!!
- Medical, Dental, and Vision Benefits
- Life, Accident, and Disability Insurance
- HSA and FSA programs
- 401(k) - We Match
- Career Advancement
- Free Online Classes for professional and personal development available to ALL employees
- Free Mental Health and Financial Assistance Programs
- Pay on Demand + Cash Back rewards program
- Classes to learn English or Spanish
- Recruit60
- www.buddgroup.com
- Glassdoor
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