Job Description
Job Purpose
In this role, you will play a critical role impacting the business by owning and nurturing business relationships to drive successful outcomes for our customers and the business. You will support and execute customer success business plans that drive revenue growth and maximize customer satisfaction. You will play a central role in prioritizing customer requests and contributing to our overall roadmap. The Customer Success function will be playing a key role in the scaling up and growth of the new venture.
Key Accountabilities
- Build and maintain strong relationships with key customers, understanding their business needs and providing innovative solutions.
- Collaborate with cross-functional teams to deliver value-added solutions and ensure customer success.
- Design and execute a clear and effective operating model for engagement to share program updates, collect feedback and jointly align on our approach.
- Understand our product and the needs to of the customer to support alignment.
- Continuously improve processes and procedures to ensure the highest level of customer satisfaction.
- Manage customer escalation situations at a Senior level.
- Provide feedback to the business customer's demands and concerns.
- Translate customer needs and objectives into product initiatives and collaborate with our product team to implement them.
- Identify opportunities to expand or improve product offerings.
Qualifications, Experience, and Skills
- Bachelor’s degree in business, communications, marketing, relevant field, or equivalent experience
- 7+ years of customer success/account management
- 3+ years with specific B2B context
- 5+ years’ experience managing global client base
- Experience within mobility or transportation market segments
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks effectively
- Natural leadership skills and the ability to motivate a team
- Strong knowledge of the automotive industry, products, and technology
- Comprehensive knowledge of all disciplines associated with Auto Research, Development, Sales and Manufacturing
- Demonstrated excellent critical thinking, business judgement, negotiating, analytical and presentation skills
- Strong initiative to align the strategy with wide range of stakeholders
- Ability to quickly adapt to changes in business strategy to help business partners communicate solution value to key stakeholders
- Start-up environment experience is beneficial
- Proven track record of successfully managing large / global customer accounts
- Excellent communication, presentation, and interpersonal skills
- Willingness to travel as needed for networking events, conferences, and trade shows, and business activities, etc.
Workstyle
- Remote with Business Travel as needed
Benefits and Total Rewards
What differentiates Honda and makes us an employer of choice?
Total Rewards:
- Competitive Base Salary: Pay will be based on several variables that include, but not limited to, geographic location, work experience, education, etc.
- Annual Bonus
- Representative Lease Car Program (No Cost - Car, Maintenance, and Insurance included)
- Industry leading Benefit Plans (Medical, Dental, Vision, Rx)
- Paid time off, including vacation, paid holidays, sick time, personal days
- 401K Plan with company match + additional contribution
- Lifestyle Bonus
- Relocation assistance
Career Growth:
- Advancement opportunities
- Career mobility
- Education reimbursement for continued learning
- Training and Development programs
Additional Offerings:
- Wellbeing program
- Community service and engagement programs
- Product programs
- Free drinks onsite
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
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