Customer Success Manager

PRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. We are currently recruiting to fill the following position:

Job: Customer Success Manager

Job Code: AA140 - PR-Customer Success Mgr

HR Title Group: Sales and Marketing

Salary Grade: E12

FLSA Status: Exempt

Approval Date: June 2023

There are no direct reports with this position.

Under general supervision, the Customer Success Manager performs a variety of customer service, administrative, and account management duties in support of customer success including order processing, customer relations, quoting, strategy, financial, and sales support functions. Employees in this job class interface directly with customers and know how to build mutually beneficial relationships.

1. *Manage and grow small to medium sized accounts while providing outstanding customer service;

2. *Conduct annual business reviews focusing on on-time delivery, outgoing quality, forecast review, pricing review, overall strategy, and opportunity for organic growth;

3. *Identify scope of work and deliverables for new and existing customers. Communicate requirements to PRIDE Industries’ Operations;

4. *Understand PRIDE Industries’ capabilities, recognize customer needs, be a trusted consultant to customers, and align both to grow customer relationships;

5. *Assist with and/or complete pricing quotations for goods and services and communicate pricing to customers;

6. *Monitor performance to established Key Performance Indicators (KPI’s) ensuring contractual compliance;

7. *Organize and coordinate office workflow and provide administrative support on quotes, re-pricing, change orders, invoices, scheduling updates, new product introduction (NPI) support, billing sales order entry;

8. *Gather data and prepare customer and performance reports such as key performance indicator data collection;

9. *Manage profitable customer accounts and minimize exposure to excess and obsolete inventory;

10. *Required to learn, use, and input accurate data into all departmental technology systems for internal and external reporting.

11. *Conduct facility tours with customers;

12. *Qualify customer purchase orders, inputs orders, provide updates and change orders, and manages the sales order process through delivery of the product(s) to the customer;

13. *Proactively contact existing customers to determine satisfaction with company products and services;

14. *Track and compile data and documents, provide follow-up, and obtain information and documents from external sources;

15. *Work with Accounting to resolve any AR/AP issues;

16. Performs other duties and special projects as assigned.

Associates
A comparable combination of formal education and work experience will be considered.

The following licenses or certificates may be required depending on local, state and/or contract requirements:

Valid Driver's License

Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance:

Work is performed in a normal office environment with limited privacy and some exposure to background noise. Employees may be required to work in excess of 8 hours in a day and/or 40 hours per week.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors.

If you are interested in working for this unique organization that blends business with a social mission, please apply online at www.prideindustries.com. PRIDE Industries is a VEVRAA federal contractor committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, genetics, disability, age, or veteran status. Visit our website to learn more!

PRIDE will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

PRIDE will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of all federal, state, and local laws.