Director of Sales - Esme Hotel

Overall Scope and Responsibility:

Responsible for all sales activities in assigned accounts of your regions. Manage quality and consistency of product and service delivery.

Essential Duties:

• Responsible for the assigned market's revenue/quota based on the sales plan.

• Achieve established group room nights and revenue as outlined by the agreed upon goals.
• As a primary market, strong penetration of new accounts, full penetration of market and update of trends.
• Within established parameters, quote and negotiate prices with customer representatives confirming reservations by letter and drawing up contracts; sign for the hotel and obtain customer signature to close the transaction
• Establish and maintain current client and potential client relationships
• Follow up on new leads and referrals resulting from field activities
• Entertainment/Site Inspections/Sales Calls
• As directed, participate in trade shows, conventions and promotional events within the hotel, the industry and customer organizations.
• Prepare presentations, proposals and sales contracts
• Prepare Action plan with DOSM to effectively strategize market
• Travel to designated areas to attend market segment Tradeshow/Networking
• Work closely with the local entities, i.e.: GMCVB, city of Miami Beach Convention Sales Department
• Promote positive relations with clients/guests & employees
• To work closely and communicate effectively with the different Departments
• To provide and maintain the highest quality standard of service to all our customers at all times
• To be completely familiar with Opera software for Sales and Catering
• Responsible for all phases of Sales process, upon closing, coordinate and follow-up with other hotel departments to ensure delivery of superior services.
• Identify and resolve client concerns to accomplish the work required to close sales
• Ensure effective communication for turnover files for the success of each group event.
• Manage account services through quality checks and other follow-up.
• In addition to your daily responsibilities, open to assisting other departments in order to ensure the successful operation of the hotel.

Job Knowledge, Skills, & Abilities

• Excellent communication, interpersonal, and organization skills.
• Must be able to carry 10 lbs.
• Commitment to superior customer service and excellent customer service skills.
• Consistent record of meeting sales, customer service and operations objectives.
• Proven ability to influence a team and achieve results.
• Flexibility and creative problem-solving ability.
• Strong initiative and self-motivation.

• Fluency in job related English both verbal and non-verbal.
  • An appreciation and respect for the diversity of all individuals in the workplace.
  • Ability to handle pressure and work in a fast paced environment.
• Excellent management and leadership skills.
• Must be able to work days, evenings, and weekends as necessary.

No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.

Job Duties, tasks, schedules and requirements may be changed at any time. The receipt of a job description does not imply nor create a promise of employment, nor an employment contract of any kind.