Job Description

Job Summary

As an Account Manager at Greenerprinter, you will be the primary point of contact for our clients, providing them with excellent customer service and guiding them through the process of ordering print products. You will be responsible for managing client accounts, overseeing the production and delivery of print jobs, and ensuring a high level of client satisfaction. This role requires a proactive individual who can build and maintain strong relationships with clients, understand their needs, and deliver tailored print solutions.

Key Responsibilities

Client Relationship Management:
Act as the main point of contact for clients, addressing any inquiries, concerns, or issues regarding their print projects.
Build and maintain long-term relationships with clients to ensure repeat business and customer loyalty.
Understand the clients' business needs and recommend the most appropriate print solutions.
Project Coordination:
Manage all stages of print production, from initial inquiry to final delivery, ensuring projects are completed on time, within budget, and to the client’s specifications.
Liaise between clients, sales teams, and production staff to ensure smooth communication and timely execution of projects.
Coordinate with designers, production teams, and third-party vendors when necessary to ensure quality and accuracy.
Sales and Upselling:
Identify opportunities to upsell additional products or services to existing clients, ensuring their needs are met with comprehensive solutions.
Present new product offerings or innovative printing techniques that may benefit the client’s business.
Meet or exceed sales targets and objectives as set by the management team.
Quality Control:
Review proofs, mockups, and final products to ensure they meet client expectations and company standards.
Ensure that print jobs adhere to specified production guidelines, including color accuracy, paper quality, and finishing.
Order Management & Administration:
Process orders, prepare quotes, and manage invoicing and billing.
Track the progress of all orders and provide regular updates to clients.
Maintain accurate records of all client interactions and project details in the CRM system.
Problem Solving & Conflict Resolution:
Address any challenges or problems that arise during the production process, working with the internal team and the client to find solutions.
Ensure customer complaints are handled professionally and swiftly, maintaining a positive relationship.