Job Description
Success Engineer
Who we are
Quickpass Cybersecurity (“CyberQP”) is a rapidly growing venture backed Software as a Service (SAAS) provider of Helpdesk Security Automation and Privileged Access Management (PAM) solutions for the Managed IT Services (MSP) industry. MSPs in 13 countries depend on CyberQP to deliver its critical solutions. CyberQP offers two products: Q Desk and Q Guard. Q Desk empowers help desks by minimizing costly password reset tickets, providing technicians with tools to resolve tickets faster and eliminating social engineering attacks. Meanwhile, Q Guard proactively secures MSP sensitive privileged accounts from both external and internal threats and saves time and money with automation. CyberQP HQ is located in Vancouver, British Columbia.
We are currently seeking a Success Engineer who will play a key role in ensuring the successful adoption and ongoing satisfaction of our suite of solutions tailored for managed services providers (MSPs). We're looking for a technically savvy individual with a passion for delivering exceptional customer experiences. This position reports to the Director of Partner Success and is a remote role.
Responsibilities
- Onboarding and Implementation: Guide clients through setup and integration, troubleshooting any issues for a smooth transition.
- Proactive Engagement: Reach out to clients to gather feedback, drive satisfaction, and identify utilization trends to collaborate with revenue focused teams
- Product Feedback and Improvement: Collect and analyze customer feedback to improve our product/service continuously.
- Accelerate time to value of CyberQP solutions post-sale
- Cross-Functional Collaboration: Collaborate with new business and post-sale revenue teams to ensure alignment on customer needs and drive business growth.
- Training and Education: Conduct product training sessions for customers and team members.
- Customer Advocacy: Represent customer needs within the company and collaborate with relevant teams.
- Technical Documentation: Assist in creating documentation to help customers effectively use the product.
- Platform Utilization and Customer Experience Enhancement: Utilize platform features to enhance customer onboarding and satisfaction.
Requirements
- 2-4 years’ experience as a Sales Engineer; experience working in the same MSP vendor vertical and/or in an MSP would be highly valuable.
- Proven experience in a high volume, fast paced environment providing technical pre/post-sales support in a vendor or consulting environment.
- Proven experience of successfully supporting the sales effort in a pre-sale consultative role.
- Excellent analytical and problem-solving skills combined with the ability to provide quick resolution to problems.
- Strong business and sales acumen.
- Experience in working with MSPs and cybersecurity: PAM and PIM market experience a plus
- Executive level communication skills
- Travel to events and conferences required
- Working knowledge of a CRM system.
Benefits and Perks
- Competitive salary
- High-quality Health, Dental and Vision Insurance
- Paid Time Off (PTO) plus Company Holidays
- A flexible remote position with an optimum work/life balance for staff and their families.
Our Commitment
CyberQP is committed to fostering, cultivating and preserving a culture of diversity and inclusion. We believe in equal treatment and opportunity for all staff and strive to actively build a diverse workforce where everyone is treated equally. Everyone has a responsibility to treat others with dignity and respect, and make sure all people feel included and have access to the same opportunities. We actively strive to create an environment where all persons are able to share their ideas, beliefs, and skills. We are proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.
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