Manager, Process - Global Seller Experience

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Job Details

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As the Global Seller Experience (GSX) Business Process Expert, you will play a key role in driving process and technology innovation for quick wins and long-term solutions. Tapping into the Seller experience and collaborating with Sales Leadership and other key business partners, you will align sales processes with broader business goals. Your responsibilities include industry best practice research, process analysis, documentation and alignment, and project execution in both a lead and consulting capacity.

Roles and Responsibilities

Industry Research & Innovations

• Create, maintain and author sales process Best Practices (Standards, Process Maps, End-to-End Journey Maps, etc.) for Deal Management, Forecasting and Solutions.
• Define and measure critical metrics for sub-domain
• Leverage data and pattern analysis on the Seller personas to refine global standards, selling methodology and transformation opportunities
• Serve as a Subject Matter Expert and trusted advisor to business partners in your Sub-Domain (Sales and Solutions/Solutions Engineer processes)
• Partner with Change and Content Management, including Global Enablement, to ensure accuracy of process expertise is aligned for Sales consumption

Process Analysis and Optimization:

• Develop Key Decision Documents, Process Flows & Content Repositories for sub-domain (Deal Management, Team Selling OR Solutions/Solution Engineering) to drive the execution of the transformative vision and to clear the path for Pre-Build and Build teams.
• Analyze process gaps across regions and market segments, advocating for Sales requirements in enterprise-wide projects
• Identify opportunities for improvement in current state processes, including simplification and problem analysis
• Recommend quick-wins and strategize on the transformational themes for your sub-domain based on industry research, best-practices, and data-driven decisions
• Vet recommendations with Sales and other stakeholders
Align solutions and tool recommendations to Process Maps and Jobs To Be Done within your sub-domain

Project Execution and Delivery

• Consult and execute against Sub-Domain roadmap for prioritized initiatives
• Provide business approvals on projects that work toward the North Star Vision for Future State Transformation, ensuring feedback from cross-functional stakeholders are considered and infused in the recommendation.
• Partner with Business and Technology teams (including TMP) to develop business requirements, solutions and designs aligned with Seller feedback and the North Star vision.
• Identify next steps, risks, issues and blockers for key project results to Project Management & Leadership
• Advocate for Seller personas and Cross Functional Stakeholders when acting as a SME on enterprise-wide projects related to aligned expertise.

Required Skills/Experience

• Content Creation: Proficient in creating comprehensive content related to the Sub-Domain, including Process Maps & Standard Operating Procedures. Demonstrated success in developing content that led to improvement in process efficiency.
• Sales Process Expertise: In-depth experience with Sales processes and systems, especially in the Solutions/Solutions Engineering OR Team Selling space, to drive operational excellence.
• Stakeholder Alignment: Effective communication and engagement of key stakeholders both internal and external to the organization for continuous visibility and alignment. Experience managing global stakeholders and fostering collaboration across diverse teams.
• Data-Driven Decision Making: The ability to make informed decisions based on data and key performance indicators (KPIs) related to Sales and Solutions processes. Track record of using data analytics to drive strategic decision-making.
• Analytical Skills: The ability to critically evaluate information, identify patterns, and analyze data to make informed business decisions.
• Process Optimization: Expertise in streamlining and optimizing processes to enhance efficiency and effectiveness. Can speak to quantitative improvements (ie: % reduction in process cycle time).
• Problem-Solving: The ability to identify and address challenges or bottlenecks within the sub-domain process and propose effective solutions.
• Seller Focus: Understanding seller needs and behaviors to tailor Sales/Solutions processes that align with customer expectations and improve the overall customer experience. Implemented customer-centric sub-domain strategies leading to positive feedback from sellers.

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